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Salary: EUR 43,400 - 62,000 / annual
Zscaler is seeking a Senior Benefits Specialist to join the People & Culture department as a remote role based in Ireland, reporting to the Senior Manager, People Operations EMEA. You will serve as a subject matter expert in the day-to-day execution and administration of Zscaler's EMEA benefit programs, acting as the backbone of the benefits function.
Key Responsibilities:
- Lead end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge
- Manage submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers
- Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options
- Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage end-to-end invoice reconciliation for all vendor billing
- Ensure the employee life-cycle from onboarding to off-boarding is handled with precision, empathy, and compliance, with a focus on high-touch administration of complex leave cases and seamless delivery of benefits concierge service
About Zscaler:
Zscaler (NASDAQ: ZS) is a cloud security platform company that accelerates digital transformation through its Zero Trust Exchange platform, protecting thousands of customers from cyberattacks and data loss. The company is distributed across 160+ public exchanges globally and is building an AI-native enterprise where human potential is amplified by machine intelligence.
Requirements:
- Bachelor's degree in HR, Business, or a related field, or equivalent practical experience
- 4+ years of dedicated experience in HR Benefits administration, with emphasis on benefits operations
- Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals
- Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation
- Demonstrated ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Demonstrated curiosity and active exploration of AI tools
Preferred Qualifications:
- Direct experience working within a global, public SaaS or high-growth technology organization
- Demonstrated ability to operate independently and make sound decisions with minimal guidance in a fast-paced environment
