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Flexport is seeking a Senior Associate for Trucking & Warehousing Operations based in Hanoi, Vietnam. This is a high-autonomy, senior individual contributor role reporting to the Manager of Trucking & Warehouse (Ho Chi Minh City). You will serve as the go-to operational leader in Hanoi, responsible for resolving day-to-day issues independently and proactively improving team workflows.
Key responsibilities include:
**Daily Operations & Execution:** Coordinate domestic trucking bookings (standalone or attached to ocean/air shipments), fulfill ad-hoc trucking, CFS, and storage requests from internal teams and clients, track shipment and warehouse milestones while maintaining accurate system records and KPI compliance, and act as the first point of contact for on-site issues, resolving delays and exceptions directly with vendors before escalating.
**Warehouse & CFS Operations:** Liaise with CFS/warehouse vendors to ensure service quality, safety compliance, and cost efficiency. Identify operational bottlenecks and recommend practical improvements.
**Vendor Management:** Build and maintain relationships with domestic trucking, CFS, and warehouse vendors across Hanoi and Northern Vietnam. Lead vendor onboarding (document collection, rate negotiation, service profiles), own and maintain the domestic trucking and CFS rate database, and monitor vendor performance while flagging and driving corrective action on quality or reliability issues.
**SOPs, Reporting & Process Improvement:** Design, document, and maintain SOPs for daily trucking, CFS, and warehouse operations. Build and maintain operational reports and dashboards tracking performance, cost, and service KPIs. Proactively identify automation opportunities and lightweight tools to improve team productivity. Share best practices and documentation across locations.
**New Business Support:** Support RFQ responses by gathering vendor rates and capacity information. Partner with Product, Demand, and Manager teams on solution design and costing for new client opportunities. Prepare rate sheets and lane summaries for client proposals.
**Requirements:**
- Bachelor's degree in logistics, supply chain, business, or related field
- 3–5+ years of experience in trucking, freight forwarding, warehousing/CFS, or logistics operations, with at least 1 year in a role requiring independent ownership
- Hands-on experience with warehouse and CFS operations required; experience setting up or improving CFS workflows is a strong plus
- Demonstrated experience building or improving SOPs and operational reporting in a previous role
- Genuine interest in automation and process improvement; comfortable with Excel/GSheet formulas, macros, or basic tools/scripts; TMS or internal tools experience is a plus
- Familiarity with Vietnam's domestic trucking and warehousing/CFS market, especially Hanoi/Northern region
- Fluent working English (able to lead calls and written communication with overseas teams)
- Proactive, solutions-oriented communicator who flags problems early and drives resolution independently
