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Checkout.com is a global fintech platform powering over 10 billion transactions yearly for more than one billion shoppers. The company operates 20 offices across six continents with London as headquarters, serving major clients including eBay, Spotify, Klarna, Uber, and Sony.
You will serve as a key operational member of the London Third Party Risk Management (TPRM) team, acting as the primary bridge between London leadership, the Offshore TPRM Operations Team, and critical onshore functions including Procurement, Business Owners, and Risk Subject Matter Experts.
Key responsibilities include:
**Offshore Operations & Quality Control**: Act as the primary daily point of contact and operational supervisor for the Offshore TPRM Operations Team. Lead the Quality Control process for all third-party risk assessments and due diligence activities, ensuring outputs are consistent, align with established methodologies, and are audit-ready. Monitor offshore team performance against defined Service Level Agreements and Key Performance Indicators. Conduct third-party assessments to support the team as needed.
**Stakeholder Coordination**: Coordinate assessment initiation with Procurement and Business Owners to ensure third-party risk assessments occur at the correct lifecycle phase. Manage triage and review processes by coordinating with Internal Risk Subject Matter Experts (InfoSec, Data Privacy, Business Continuity Planning) to ensure high-risk assessments receive appropriate specialized review and sign-off. Serve as the operational point of contact for onshore risk teams regarding third-party findings and remediation requirements.
**Supplier Performance Monitoring**: Oversee governance and standardization of ongoing supplier performance monitoring. Coordinate with Business Owners and Procurement to collect and review performance data (SLA adherence, operational metrics) and integrate significant performance failures into the overall third-party risk profile. Flag critical performance issues for risk review and incorporate into continuous monitoring plans.
**Escalation Management**: Serve as the primary escalation point for high-risk findings, process bottlenecks, and third-party non-compliance issues. Work with Business Owners and Procurement to define, drive, and track third-party remediation plans, ensuring mitigation steps are completed within established timelines.
**Governance & Reporting**: Act as key operational liaison for the 2nd Line of Defense (Risk Oversight), compiling and delivering operational data, metrics, and commentary on TPRM program coverage and control effectiveness. Support the TPRM team in preparing reports and presentations on TPRM metrics, trends, and program effectiveness for leadership and Risk Committees.
**Program Support**: Assist the TPRM team in implementation, configuration, and ongoing maintenance of the TPRM system/tool, ensuring data integrity across the platform.
The role operates on a hybrid model with three days per week in the London office.
**Requirements:**
- 4+ years of dedicated experience in Third-Party Risk Management, risk management, compliance, or a related operational control function
- Prior experience at a Big 4 consulting firm (Deloitte, EY, PwC, KPMG) or similar major consulting firm is highly desirable
- Proven experience acting as a process gatekeeper or reviewer, with specific experience in Quality Assurance for risk or compliance deliverables
- Demonstrated success coordinating delivery and information flow between offshore/remote teams and demanding onshore business/risk stakeholders
- Strong organizational and interpersonal skills, with ability to manage expectations and articulate complex operational risks clearly
- Solid understanding of TPRM principles, risk domains (InfoSec, Business Continuity Planning, Audit, Business and Compliance), and prior experience supporting administration or maintenance of a GRC/TPRM platform is highly desirable
