SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Glia is the #1 Banking AI platform trusted by 700+ banks and credit unions. The company provides a Banking AI Operating System that activates specialized AI agents to automate workflows across voice and digital channels, from front office to back office operations.
As a Senior Associate Launch Manager, you will be a key expert in Glia's products and serve as the trusted advisor to clients during onboarding. You will manage a portfolio of client implementation projects across their complete lifecycle, from Sales hand-off through successful launch. Your responsibilities include:
- Oversee and support multiple client implementation projects simultaneously, managing each from initial engagement through go-live
- Serve as consultant, application configuration expert, and project manager, keeping internal and external teams aligned
- Translate Glia's technology deployment into measurable ROI for customers, communicating value clearly to executive stakeholders
- Build and maintain project infrastructure including schedules, communication plans, test plans, and risk logs tailored to each client
- Manage client expectations, proactively identify alignment issues, and escalate blockers to keep timelines on track
- Train client administrators on platform configuration and support operators through simulated training exercises
- Identify and recommend internal procedures to scale and improve service delivery
You will work cross-functionally with Sales, Product, Customer Success, and Engineering teams to ensure successful project completion. The role requires strong attention to detail, ability to see the big picture, and natural leadership using influence to drive success.
REQUIREMENTS:
- 2+ years of experience managing implementations for SaaS or Enterprise-level clients
- Understanding of APIs, HTML, and network security
- Hands-on experience configuring applications or software platforms (e.g., CMS like Drupal, CRM systems, enterprise software)
- Proven ability to coordinate multiple client-facing projects simultaneously
- Experience collaborating across multiple teams (Sales, Product, Customer Success, Development/Engineering)
- Strong presentation skills, self-confidence, and enthusiasm
- Excellent written, oral, and interpersonal skills across multiple audiences
- Strong project management skills and background in technical consultancy
- Highly collaborative, flexible, with growth mindset and natural curiosity about technology
BONUS:
- Experience in or with Contact Centers
- Experience training end-users on systems
- Background in Financial Services, Insurance, or Healthcare
- Project management or technical certification
- Consultancy role experience
