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Salary: GBP 145,000 - 180,000 / annual
Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations. The company powers transformations for Fortune 500 brands including Avis Budget Group, Block (Cash App/Square), Chime, Oura Health, and Hunter Douglas. Backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, Decagon is redefining customer experiences from support tickets to faster resolutions and deeper relationships.
As Senior Agent Product Manager, you will own the successful delivery, adoption, and expansion of AI solutions for Decagon's largest, most complex enterprise customers. You serve as the primary technical and strategic owner, earning trust with Fortune 500 C-suite leadership and scoping solutions that solve their most critical problems. You build working AI agents end-to-end, partnering with Strategic Account Directors, Agent Strategy Managers, and Forward Deployed Engineers to scale agents in production and grow them into core business operations.
This is a rare combination role: you bring the executive influence of a top strategy consultant, the instincts of a product builder, and the ownership mentality of a founder. You own outcomes end-to-end on the highest-stakes accounts, with all of Decagon's cross-functional teams behind you. This is a senior individual contributor role where you make high-stakes decisions independently and gain leverage by directing forward-deployed engineers and partner teams.
Key responsibilities include: owning the technical win on Decagon's largest strategic opportunities by building working AI agents that convert sophisticated buyers; serving as executive partner to Fortune 500 C-suite, defining and driving their AI transformation roadmap from first conversation through production and expansion; designing, building, and optimizing enterprise-grade AI agents in production; turning frameworks and playbooks you develop into reusable assets that scale across accounts and feed into product roadmap; directing forward-deployed engineers and partner teams while staying accountable for outcomes; and running tight feedback loops into Product and Engineering to shape the product based on front-line learnings.
REQUIREMENTS:
- 6+ years of experience owning ambiguous, high-stakes outcomes and earning trust of senior executives (engagement managers, project leaders, senior managers from top consulting firms, product managers, founders, forward-deployed or solutions roles at high-growth tech companies)
- Builder's instinct: you want to design and build the actual solution, not just diagnose or manage others
- Strong technical acumen: understand and shape AI agent designs, hold your own in technical conversations with engineers and executives
- Executive presence and track record of becoming trusted advisor to senior decision-makers at large, complex organizations
- Comfort operating in fast-moving, ambiguous environments where you shape the solution as you implement it
PREFERRED:
- Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience
- MBA or equivalent experience at intersection of business strategy and technology
- Experience selling, deploying, or advising on enterprise software or transformation programs at Fortune 500 level
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
