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Wolt is a fast-growing delivery platform operating in over 500 cities across 30 countries. We're seeking a Senior Account Manager to manage a diverse portfolio of restaurant partners—from enterprise accounts to SMBs—balancing strategic growth opportunities with day-to-day operational support.
In this role, you'll own the full partner lifecycle after onboarding, acting as the primary point of contact. Your responsibilities include finalizing deals with existing partners through structured negotiation, driving adoption of Wolt products and services, and growing relationships by understanding partner needs. You'll conduct regular check-ins, share data insights, and conduct quality reviews to boost partner performance. You'll also collaborate cross-functionally with operations, marketing, and sales teams to plan campaigns, solve challenges, and build business cases that create measurable value for partners.
You'll analyze market trends and monitor competitors to stay ahead, use data strategically to prioritize high-impact work, and share partner feedback to inform product and service improvements. This is a high-ownership role where you'll move complex, ambiguous work forward with minimal guidance while keeping stakeholders aligned across multiple organizational layers.
Wolt offers a dynamic, international work environment with a supportive team culture. Benefits include a company car for partner visits, career development opportunities, Wolt service discounts, monthly team-building events, and cutting-edge work equipment. You'll be part of a fast-moving, ambitious organization where you can accelerate your career, take ownership, and make immediate impact.
REQUIREMENTS:
- At least 5 years of experience in account management or sales, ideally with key accounts or complex portfolios
- Strategic commercial thinking with advanced analytical skills; proficiency with BI tools such as Looker and Excel to guide negotiations, campaigns, and optimizations
- Proven ownership mindset; ability to move complex, ambiguous work forward with minimal guidance and keep stakeholders aligned
- Strong stakeholder management across multiple organizational layers
- Comfortable improving processes, building lightweight tools, and sharing best practices
- Fluent in Albanian and English, both written and spoken
