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Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. The company supports customers in over 20 countries and manages more than 15 million endpoints globally. Backed by Insight Partners, Kaseya has experienced sustained double-digit growth.
In this Senior Account Manager role based in Dublin, you will focus on expanding existing customer accounts and driving revenue growth through strategic account management. You will identify new growth opportunities within your portfolio, strengthen relationships with key decision-makers, and leverage Kaseya's full suite of products to drive upsell and cross-sell opportunities.
Key responsibilities include:
- Proactively engaging with current customers to identify upsell and cross-sell opportunities
- Building and maintaining strong relationships with key decision-makers while ensuring customer satisfaction
- Developing tailored strategies for each account, including regular check-ins and business reviews
- Monitoring customer usage and adoption metrics, proactively addressing challenges
- Taking ownership of sales targets and consistently exceeding quotas
- Collaborating with Customer Success and Sales teams to deliver exceptional customer experiences
- Managing leads, opportunities, and accounts in Salesforce
- Creating weekly, monthly, and rolling 6-week sales forecasts
This is a metrics-driven role in a fast-paced sales environment where you will be responsible for both short-term and long-term revenue generation strategies.
REQUIREMENTS:
- 3+ years of sales experience in the MSP/SaaS space
- Proven track record of crushing sales goals and exceeding quotas
- Exceptional inside sales experience in a metrics-driven, fast-paced environment
- Driven and passionate about sales, motivated to earn significant commissions
- Motivated, coachable, and competitive—a resilient achiever driven to win and excel
- Energetic team player with exceptional organizational, interpersonal, and communication skills
- Exposure to CRM applications, particularly Salesforce, to manage leads, opportunities, and accounts
- Ability to create and manage sales forecasts
