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Handshake is seeking an experienced Site Lead to oversee day-to-day operations, workforce management, and workplace standards for its AI Trust & Safety operation in Seattle. The role manages approximately 200 employees initially, supported by 3–4 Area Managers, with potential to scale.
Key responsibilities include:
**Site Operations & Security Compliance:** Ensure strict adherence to facility security protocols, including clean-room check-in/check-out procedures. Oversee compliance across employees and third-party security contractors, identifying and addressing gaps proactively. Maintain operational readiness for customer visits, audits, and inspections in partnership with the Workplace Experience Manager.
**People Leadership & Hiring:** Directly manage and develop 3–4 Area Managers overseeing approximately 200 people. Serve as hiring manager for multiple functions across the AI Trust & Safety portfolio. Build leadership capabilities, accountability, and consistent management practices across teams.
**Workplace Culture & Employee Wellbeing:** Uphold and continuously improve workplace norms prioritizing employee safety, wellbeing, operational efficiency, and professionalism. Establish consistent workforce management standards across the site and Seattle-based teams. Identify opportunities to improve employee experience, engagement, and workplace effectiveness.
**HR, Legal & Employee Relations:** Serve as primary operational point of contact for HR and Legal partners on employee conduct matters and workplace investigations. Ensure workplace issues are escalated appropriately, handled consistently, and addressed in accordance with company policies and employment laws.
**Operational Excellence & Continuous Improvement:** Develop and refine site-level performance metrics, reporting, and operational standards. Partner with cross-functional teams to implement reporting tools, improve visibility into workforce performance, and identify improvement opportunities. Use data and operational insights to drive better decisions, stronger management practices, and scalable processes.
Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, the company launched Handshake AI, a rapidly growing AI data business supporting frontier AI labs with human data infrastructure for model training and evaluation.
**Requirements:**
- Demonstrated success managing managers and leading large, operationally complex teams
- Working knowledge of employment and labor laws, with judgment to resolve routine matters independently and recognize when HR or Legal expertise is required
- Comfortable working with reporting tools, analyzing operational data, developing metrics, and partnering with technical teams
- Strong attention to security, compliance, process consistency, and accountability
- People-first leadership style committed to maintaining a safe, respectful, and supportive workplace, particularly in environments involving sensitive or potentially distressing content
- Ability to collaborate effectively with Security, Workplace Experience, HR, Legal, Recruiting, and senior operations leadership
