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Salary: USD 70,304 - 89,535 / annual
WelbeHealth operates a PACE (Program of All-Inclusive Care for the Elderly) program that delivers comprehensive medical and community-based services to seniors, enabling them to remain in their homes and communities. The organization provides integrated care including medical, dental, physical therapy, and additional support services.
The Scheduling Supervisor serves as the scheduling subject matter expert, working cross-functionally with interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service.
Key responsibilities include:
- Provide operational oversight and ensure timely, accurate scheduling of participant appointments in alignment with WelbeHealth's scheduling protocols
- Troubleshoot complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated inquiries from internal staff, external entities, and participants
- Ensure quality assurance by reviewing and auditing scheduling data for accuracy, completeness, and compliance
- Participate in administrative and compliance tasks to ensure scheduling operations comply with policies, procedures, and regulatory requirements
- Directly supervise and support Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities and workflows
- Monitor team productivity, accuracy, and adherence to scheduling policies and performance standards
- Reinforce WelbeHealth's commitment to exceptional customer service through professional, timely, and empathetic communication with participants, families, providers, and team members
Required qualifications:
- High school diploma or equivalency
- Minimum 2 years of healthcare scheduling or operations experience
- Minimum 1 year of experience with Electronic Medical Records (EMR) and scheduling/communication platforms
- Strong leadership skills with proven ability to coach, motivate, and develop high-performing teams
- Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects
Preferred qualifications:
- Associate or bachelor's degree in healthcare administration or operations management
- Minimum 2 years of supervisory experience with demonstrated ability to mentor and develop team members
- Healthcare leadership experience involving medical appointment scheduling
