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Salary: USD 70,000 - 115,000 / annual
OneSignal is the autonomous lifecycle marketing engine for B2C app companies. We help marketers orchestrate campaigns that onboard, engage, and retain users, increasing LTV and reducing churn. We're Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate.
We're hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base. In this role, you'll use your people and communication skills alongside technology to guide customers toward success, from implementation through adoption at scale. You'll take a data-driven approach to support customers with timely and relevant resources throughout their journey.
Key Responsibilities:
- Demonstrate value and drive OneSignal platform adoption in Tech Touch customers to achieve GDR and NDR goals
- Manage inbound customer conversations and leverage on-demand resources to ensure customer needs are addressed
- Participate in and enhance existing 1:many programs such as Office Hours and Trainings
- Work cross-functionally with Product, Sales, Marketing, Onboarding, and Support to surface customer engagement opportunities
- Identify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scale
- Develop deep knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes
This role is ideal for someone with exceptional drive to execute, a passion for helping customers, an analytical mindset, and comfort forging their own path. We value friendliness, empathy, accountability, collaboration, proactiveness, urgency, and a growth mindset.
Requirements:
- 2+ years of demonstrated success in a Customer Success role
- Proven history of working with a large, growing cohort of customers with a solution-oriented mindset at scale
- Strong communication and interpersonal skills with the ability to build trust quickly with key stakeholders
- Ability to balance and prioritize multiple tasks and projects
- Experience using Customer Success Platforms
- Understanding of Customer Success metrics and KPIs
- Passion for helping customers and commitment to providing exceptional customer service
