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Brightwheel is the largest and fastest-growing platform in early education, trusted by millions of educators and families. The company is a three-time Cloud 100 honoree backed by top-tier investors including Addition, Bessemer, Emerson Collective, and Lowercase Capital.
You will own the architecture and development of Salesforce and its adjacent GTM integrations including LeanData, Chili Piper, HubSpot, Gong, and Stripe. This is a technical leadership role where you'll design systems for scale rather than one-off fixes, serving as the team's primary technical escalation point for development and integration work beyond standard admin configuration.
Key responsibilities include: instrumenting proactive monitoring and alerting for revenue-critical systems; building a technical debt roadmap with defined burn-down cadence; designing and shipping AI-assisted workflows to scale SysOps velocity and extend into GTM rep-facing capabilities; executing sprint-based admin and configuration work with design rigor; and mentoring junior admins to build technical capability across the team.
You should have shipped production development work including triggers, async Apex, and REST/API integrations, with demonstrated ownership of integration architecture between Salesforce and external systems. You've designed or instrumented production monitoring and alerting, built AI-assisted workflows that scaled beyond personal use, and have experience with Salesforce Sales Engagement. You've identified and burned down technical debt in live production systems and ideally have moved a systems team from reactive to proactive operating maturity.
Preferred qualifications include direct experience with Stripe, Gong, Chili Piper, LeanData, Intercom, and/or HubSpot; a track record of mentoring less senior admins; and familiarity with Service Cloud Voice, Amazon Connect, AWS, Agentforce, or Einstein Conversation Insights.
