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Employment Hero is seeking a Salesforce Platform Manager to lead and shape the company's global Salesforce ecosystem. The role reports to senior leadership and owns complete accountability for the platform's strategic health, scalability, and alignment with business priorities across GTM, CX, Product, and Finance teams.
Key Responsibilities:
- Lead, mentor, and develop a high-performing team of Salesforce Administrators, Developers, and Technical Leads, transitioning the team into a product development delivery model
- Define, evolve, and execute a strategic multi-year Salesforce roadmap aligned with business OKRs
- Manage execution workloads, two-week sprint planning, and balance strategic initiatives against BAU reactive work
- Optimize work intake, prioritization, and backlog governance processes
- Act as a key gatekeeper with sales leaders and cross-functional stakeholders, managing expectation boundaries and scoping requests
- Drive Salesforce as the central single source of truth for customer data to deliver a 360° customer view
- Ensure the platform is AI-ready by integrating native or external AI workflows and automated solutions
- Manage vendor relationships, contract negotiations, renewals, and licensing optimization
- Oversee platform governance, security standards, multi-region deployments, SLA compliance, and incident response management
About Employment Hero:
Employy Hero is a $2 billion valuation HR/payroll/benefits SaaS platform serving over 300,000 businesses and 2 million employees across 6 countries (Australia, New Zealand, Singapore, Malaysia, UK, Canada). The company operates with a remote-first, AI-first, mission-driven culture emphasizing high performance and asynchronous collaboration.
Requirements:
- Substantial experience leading and managing Salesforce platforms within fast-scaling SaaS scale-up environments
- Proven track record in direct people management and mentoring technical teams (Admins, Developers, Technical Leads)
- Strong expertise in sprint planning, agile backlog governance, and transforming work intake models
- Demonstrated ability to manage complex stakeholder relationships, challenge scope creep, and confidently communicate project constraints
- Deep experience in platform governance, licensing optimization, vendor management, and multi-region SaaS deployments
- Technical proficiency across core Salesforce products (Sales, Service, and Experience Cloud) and complementary ecosystems (CPQ, Zuora, LeanData, Marketing Cloud)
- Exposure to Salesforce platform architecture, data modeling, CI/CD pipelines, API integrations, and AI enablement (Einstein, GPT, Data Cloud)
- Articulate and transparent communication skills with ability to translate complex technical concepts into business outcomes
- Agile and outcome-driven mindset with obsession for delivering commercial impact
