SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Ledger is seeking a Salesforce Lead to own the strategic direction and day-to-day operation of its Salesforce ecosystem across Enterprise and consumer environments. Based in London or Paris, working on-site five days a week, you will line-manage a small team of Salesforce Administrators while serving as the primary technical expert for Agentforce deployment and broader Salesforce architecture.
You will work closely with Operations, Quality Assurance, Knowledge, Enterprise and cross-functional stakeholders to drive scalable, high-quality tooling solutions enabling Ledger's global customer base to receive best-in-class support.
Key responsibilities include:
- Lead, mentor and line-manage a team of Salesforce Administrators, setting clear objectives, providing technical guidance and supporting professional development
- Own the strategic direction and operational health of Enterprise and consumer Salesforce environments, acting as primary system administrator for objects, flows, security and org health
- Act as subject-matter expert on Agentforce, owning its maintenance, troubleshooting and enhancement
- Design and build custom solutions using Apex, Lightning Web Components (LWC) and Salesforce-native tooling, translating business requirements into scalable solutions
- Own and scale Service Cloud (including Omni-Channel), Experience Cloud portals and integrations with external enterprise systems
- Own release management, CI/CD and development backlog in JIRA, keeping releases stable and secure
- Drive platform governance: define best practices, enforce data protection and retention policies, maintain technical documentation
- Lead AI initiatives beyond Agentforce that improve efficiency and customer experience across Customer Success
About Ledger: A global platform for digital assets and Web3 with over 20% of the world's crypto assets secured through Ledger devices. Headquartered in Paris with ~600 professionals across offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Singapore. The company has sold over 7.5 million hardware wallets in 200 countries.
Requirements:
- Must be able to work on-site five days a week in London or Paris office
- Minimum five years' hands-on Salesforce experience in high-volume B2B and/or B2C environments, including Service Cloud, Experience Cloud, API integrations and CI/CD
- Proven experience operating and troubleshooting Agentforce (core requirement; general AI chatbot experience is not a substitute)
- Deep expertise in Apex, Lightning Web Components (LWC) and Salesforce architecture
- Demonstrated experience leading a Salesforce team, with confidence to coach, delegate and hold others accountable
- Salesforce certifications required: Administrator, Platform App Builder and Platform Developer; Service Cloud Consultant and Agentforce Specialist are strong advantages
- Strong communication and stakeholder management skills, with ability to translate technical concepts for non-technical audiences
