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Salary: USD 100,000 - 120,000 / annual
Grace Hill is an AI-powered intelligence platform for the real estate industry, trusted by 500,000+ real estate professionals across 2,800+ companies. The platform integrates training, policies, surveys, mystery shopping, reputation management, and virtual leasing solutions to help property owners and operators improve performance and develop high-performing teams.
The Revenue Operations team is seeking a Salesforce Administrator to own the day-to-day health and optimization of the company's Salesforce organization. You will be the primary administrator responsible for system reliability, data quality, automation, and user support across the revenue stack.
Key responsibilities include:
- Manage users, roles, profiles, permission sets, and security settings
- Build and maintain flows, validation rules, and process automation supporting sales, renewals, and customer success workflows
- Monitor and enforce data quality through deduplication, field standardization, and regular audits
- Manage integrations between Salesforce and other revenue stack systems (HubSpot, CPQ, billing tools, etc.)
- Partner with Sales, Customer Success, and Marketing leaders to translate business requirements into scalable solutions
- Build and maintain reports and dashboards for pipeline, forecasting, and performance visibility
- Manage releases: test in sandbox, coordinate deployments, and document configuration changes
- Provide day-to-day user support, troubleshooting, help desk ticket resolution, and training
- Stay current on Salesforce features and recommend improvements to reduce manual work
This role works with a 24-year-old legacy Salesforce instance and offers the opportunity to clean, optimize, and modernize the platform as the business grows.
REQUIREMENTS:
- 5+ years of hands-on Salesforce administration experience, ideally in B2B SaaS or subscription business
- Salesforce Administrator certification (required)
- Experience with Salesforce CPQ configuration
- Hands-on experience with Flow Builder, validation rules, and process automation
- Solid understanding of Salesforce data model, security model, and reporting/dashboard tools
- Experience managing Salesforce integrations with GTM systems (HubSpot, Gong, ChurnZero, e-signature platforms, etc.)
- Ability to work directly with Sales, Customer Success, and Marketing stakeholders
- Strong attention to detail and commitment to clean, well-documented data
- Clear communicator who can explain technical changes in plain language
- Must have ability to work on EST/CST time zone
- Must be based in the US and authorized to work in the US at time of hire
NICE TO HAVE:
- Salesforce Advanced Administrator or Platform App Builder certification
- Experience managing Salesforce ecosystem post-M&A
- Experience in B2B vertical SaaS, particularly commercial real estate or proptech
