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Tide is a fintech platform serving SMEs across the UK, India, Germany, and France with business banking, invoicing, and accounting solutions. The company supports over 2 million members globally and has raised over $300 million in funding.
You will lead and manage a telesales team based in Delhi NCR, driving sales within the Insurance product vertical. Your core responsibilities include:
• Lead and manage the telesales team to consistently deliver and exceed sales targets and KPIs
• Monitor daily performance, call metrics, and assigned KPIs; provide real-time feedback to maintain team performance
• Conduct daily and weekly performance feedback sessions and 1:1s to support team members
• Drive team motivation through contests, incentives, and positive reinforcement to meet and exceed targets
• Handle escalations and support the team with complex queries and sales objections
• Prepare and share performance reports (daily, weekly, monthly) with insights and suggestions for stakeholders
• Assist in recruiting, training, and onboarding new team members
• Collaborate with cross-functional teams (Campaigns, Product, Business Intelligence, Support) on feedback and new requests
• Ensure the team meets compliance requirements including scripts, regulations, and quality standards
• Conduct competitor analysis and stay informed of market trends
Key performance indicators you'll be accountable for include daily/monthly sales targets, call quality scores, conversion rates, call metrics (AHT, ATT, Occupancy), attendance and adherence, and agent retention and engagement.
Tide offers a competitive salary, self and family health insurance, term and life insurance, OPD benefits, mental wellbeing support through Plumm, learning and development budget, WFH setup allowance, 24 days annual leave, family and friendly leaves, and a WOO policy allowing remote work for up to 90 days per year.
REQUIREMENTS:
• Minimum 3 years of experience as a Team Leader or Team Manager managing telesales teams for international clients (UK and Fintech/Banking experience preferred)
• Strong knowledge of outbound sales techniques, objection handling, and data analysis
• Excellent communication, interpersonal, sales, and coaching skills
• Result-oriented with a strong track record of meeting and exceeding sales targets
• Familiarity with CRMs, dialers, and call monitoring tools
• Ability to work in dynamic, fast-paced, target-driven environments
• Self-starter and highly motivated
• Insurance experience considered an advantage
