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Salary: USD 128,560 - 188,900 / annual
Twilio is seeking a data-driven, strategically minded analyst to join the Strategic Operations pillar within Sales, Operations, and Enablement. This role sits at the intersection of business strategy, sales planning, and advanced analytics, reporting directly to the Strategic Operations team.
You will lead the target-setting process and align customer segmentation with broader go-to-market (GTM) organizational objectives. This role goes beyond standard schedule management; you will define the operational "North Star"—ensuring targets are ambitious, achievable, and backed by robust analytical modeling, forecasting, and data infrastructure.
Key Responsibilities:
- Lead annual and semi-annual target-setting cycles for the global sales organization
- Present target proposals, growth opportunities, and complex data insights to senior leadership using clear, data-backed narratives
- Develop and refine the sales customer segmentation model
- Extract actionable insights from large, complex datasets using advanced analytical and statistical methods to optimize revenue efficiency
- Work closely with Sales, Finance, Product, Systems, and HR to align operational metrics with overall corporate strategy
- Develop, maintain, and automate dashboards and reporting to track important planning outcomes including target accuracy and territory outcomes
The role is fully remote but not eligible for hire in CA, CT, NJ, NY, PA, or WA. Occasional travel may be required for project or team in-person meetings.
QUALIFICATIONS:
Required:
- 6+ years of combined experience in Strategic Operations, Sales Operations, Revenue Operations, or Data Analytics within a fast-paced technology environment
- Proven track record of leading target-setting cycles and planning frameworks for a GTM organization
- Hands-on expertise in data visualization tools (e.g., Tableau, Looker)
- Demonstrated ability to translate complex analytical findings into strategic, business-focused recommendations for leadership
- Strong project management skills, including experience managing cross-functional dependencies and scoping requirements
- Deep understanding of core GTM processes and metrics (productivity, pipeline conversion, forecasting)
Desired:
- Proficiency in SQL and relational database concepts, with experience using Python or R for statistical analysis and modeling
- Excellent written and verbal communication skills
- Ability to influence and build effective working relationships with all levels of the organization
About Twilio
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