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Coder is seeking a Sales Operations Lead to own and optimize sales and customer success operations for the AMER region. This is a remote, management-track role focused on building scalable systems, workflows, and reporting that support the Customer Success organization through the full customer lifecycle—from closed-won through renewal.
You will serve as the operational backbone for AMER Customer Success, partnering closely with CSMs, CS leadership, and the Global Director of Sales Operations. Key responsibilities include:
- Owning Pylon workflows, configurations, and automations that support customer communication, ticketing, and CS processes.
- Building and maintaining dashboards and reporting for customer health, renewal risk, NRR, GRR, and CSM productivity.
- Managing systems and data hygiene across Pylon, Salesforce, integrations, and related tools.
- Designing and improving playbooks, SOPs, and workflows for onboarding, QBRs, renewals, escalations, and other critical customer lifecycle moments.
- Creating smooth handoffs between Sales and Customer Success, from deal close through onboarding and ongoing management.
- Analyzing CS and revenue data to identify trends, risks, and opportunities, translating findings into actionable recommendations for leadership.
- Supporting renewal forecasting, customer health reporting, and capacity planning.
- Troubleshooting operational issues and serving as the go-to resource for Pylon and CS workflows.
- Optimizing Salesforce workflows connecting Sales and Customer Success, ensuring data accuracy and practical processes.
- Improving enablement and documentation for distributed teams.
- Partnering with Sales Engineering and cross-functional teams to reduce friction and maintain clear customer context.
Coder is the leading platform for AI development infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. The company is Series B funded and focused on helping enterprises evolve from human-only development to AI-assisted and autonomous workflows.
REQUIREMENTS:
- 2+ years of experience in Sales Operations, Revenue Operations, Customer Success Operations, or related go-to-market operations role.
- Hands-on experience administering and optimizing Pylon.
- Strong experience with Salesforce, including workflows, reporting, data quality, and process improvements.
- Experience supporting a Customer Success organization and understanding CSM operational needs.
- Familiarity with customer health, renewals, retention, expansion, NRR, and GRR metrics.
- Strong analytical and problem-solving skills; ability to turn ambiguous problems into practical, scalable processes.
- Experience building dashboards, reporting, and operational insights for teams and leadership.
- Strong written and verbal communication skills, especially in remote environments.
- Self-starter who can work independently, manage competing priorities, and follow through without constant direction.
- Comfort partnering across Customer Success, Sales, Sales Engineering, and leadership.
- Strong organizational skills and attention to detail.
- Ability to provide reliable coverage for AMER working hours.
BONUS EXPERIENCE:
- Experience with Customer Success platforms (Pylon, Totango, Gainsight, Vitally, or similar).
- Working knowledge of Clari, Gong, Nooks, Dealhub, DocuSign, ZoomInfo, or 6sense.
- Experience building or improving customer health scoring models.
- Experience with renewal forecasting, capacity planning, or CSM portfolio design.
- Experience managing integrations between CRM, Customer Success, support, and revenue tools.
- Experience developing enablement, SOPs, and documentation for distributed teams.
- Experience in high-growth SaaS or developer-focused companies.
