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ServiceNow is seeking a Sales Operations & Enablement Lead to drive training, process excellence, and operational best practices within the Sales Operations organization. This role combines individual contributor expertise with people leadership responsibilities.
Key Responsibilities:
- Lead training and enablement initiatives for new Sales Operations Specialists, collaborating on curriculum design and new hire onboarding programs
- Serve as Subject Matter Expert for Sales Operations processes and procedures
- Create, modify, and review process and training documentation for the organization
- Develop CPQ (Configure Price Quote) and CLM (Contract Lifecycle Management) expertise and lead participation in release cycles, including requirement identification, user acceptance testing, and SOP documentation
- Partner with cross-functional stakeholders (legal, deals desk, finance, marketing) to roadmap and develop operational best practices
- Lead and support enablement projects as requested
- Provide first-line support to the sales operations team on training, onboarding, and systems support matters
This is a hybrid role based in West Palm Beach, Florida, offering flexibility in how and where you work based on ServiceNow's work persona framework.
Requirements:
- 3-5 years of proven Sales Operations experience in a software sales organization
- Previous experience in Training & Enablement
- Hands-on experience with CRM, CPQ, and CLM systems
- Proficiency in PowerPoint, Word, and Excel
- Strong analytical and problem-solving skills with ability to drive conflict resolution
- Excellent interpersonal, written, and verbal communication skills
- Organized with excellent attention to detail; ability to manage multiple priorities in a fast-paced environment
- Team player with positive attitude and strong listening skills
