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Payoneer is a global financial platform founded in 2005 that removes friction from cross-border business. The company serves over 2,500 colleagues worldwide and operates in over 190 countries and territories, offering solutions in global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
You will serve as a Banking Operations Associate, supporting core activities that keep Payoneer's global transfer operations running smoothly. This role blends daily operational execution with relationship management in a fast-paced, detail-oriented environment.
Key responsibilities include:
- Daily processing of payments to customers
- Serving as the local point of contact for managing relationships with partner banks and providers, including daily communication via email and phone
- Processing and monitoring payments and transactions with banks and providers to prevent delays and errors, tracking statuses, volumes, duplicates, rates, fees, and technical issues
- Executing workflows with speed and accuracy while providing insights and suggestions for improvements and optimizations
- Supporting internal and external customers regarding the Bank Transfer product
- Owning and maintaining ongoing communication cadence with internal and external banking relationship contacts
- Actively engaging with cross-functional partners to resolve issues, identify trends, and find creative solutions using technology and automation opportunities
The role is hybrid-based in Israel and requires full-time commitment.
Requirements:
- 2+ years of experience in the Banks/FX industry
- Bachelor's Degree
- Advanced proficiency in Microsoft Excel and Outlook
- Professional experience working with SQL
- Ability to thrive in ambiguity, organizing effectively and asking the right questions
- Ability and willingness to "get your hands dirty" and take ownership of issues to drive them to resolution
- Excellent written and verbal internal and external communication skills
- Ability to multi-task and work with many systems and different global teams within the company
- Curious and creative thinker, proactive problem solver
- Strong communication and customer service skills
