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Salary: USD 170,850 - 219,900 / annual
ServiceNow is seeking a Sales Director for the Higher Education vertical to lead regional sales growth and build a high-performing sales team. This is a leadership role focused on driving new business revenue while managing and developing direct reports.
Key Responsibilities:
- Build and lead a team of Sales Executives to drive rapid new business growth in the region
- Develop regional sales strategy in conjunction with Sales Operations, including competitive analysis and go-to-market planning
- Actively participate in territory planning, relationship development, and opportunity management; support field teams in closing deals
- Recruit, coach, and mentor team members to drive excellence and foster a culture of collaboration and overachievement
- Establish territories and quotas; communicate performance expectations clearly
- Manage and report accurate forecasts and pipeline metrics to leadership
- Achieve annual sales goals on quarterly and annual basis
- Engage at C-level with customers to understand business requirements and build strategic relationships
- Collaborate effectively with Solution Consulting, Business Units, Professional Services, Marketing, partners, and ServiceNow executives
- Retain and grow existing customer base through regular non-sales engagement activities
Requirements:
- Extensive track record of new business sales success with strong presentation and negotiation skills, including C-level experience
- Proven success recruiting, coaching, and managing high-performing sales teams
- Strong strategic thinking with analytical and financial planning capabilities to meet/exceed quotas
- Ownership of accurate CRM reporting, including quarterly forecasts and opportunity inspection
- Experience driving sales processes and building effective relationships with Sales Operations
- Understanding of IT business drivers and the broader business landscape
- Ability to build long-term strategic and senior-level relationships
- Adaptability and effectiveness in rapidly changing, growing environments
- Strong business and financial acumen
- Demonstrated ability to build self-motivated, collaborative sales teams that embrace overachievement
- Track record of developing and coaching team members; ability to top-grade appropriately
- Proven partner relationships and networks; ability to grow revenue through partner ecosystems
- Ownership of pipeline generation activities developed by marketing or partners
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, or AI-driven insights)