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Dialpad is an AI platform for customer experience that resolves customer problems in real time across voice and digital channels. The company's AI agents learn from human agents and improve with every interaction, helping organizations understand customers, deliver better experiences, and increase operational efficiencies. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile, and serves market-leading brands including Randstad, Motorola Solutions, Netflix, and major sports organizations.
As a Sales Account Executive II in the Small Business segment, you will drive revenue growth by owning channel-generated leads and managing the complete sales cycle from initial engagement through close. You'll help small businesses solve communication challenges by positioning Dialpad's AI-powered solutions as a differentiated value proposition. You'll serve as a trusted advisor to channel partners, enabling them to confidently articulate Dialpad's value and convert opportunities into long-term customers.
The Manila Sales team plays a critical role in Dialpad's growth strategy, fueling customer acquisition through strong channel partnerships and proactive market engagement. You'll work closely with Channel Partners, Sales Engineers, and Sales Managers to continuously refine sales motions for efficiency and consistent results.
Key responsibilities include: owning the full sales cycle by managing leads from marketing and channel partners and achieving team revenue targets; collaborating with channel partners as the go-to resource for lead qualification and deal closure; developing tailored talk tracks and proposals aligned with customer pain points; partnering with marketing and channel teams to identify new growth opportunities; and participating in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development.
This role is based in the Pasig City, Metro Manila office and reports to a Sales Manager. The position requires a hybrid setup with the ability to work US core hours (6am–5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace.
REQUIREMENTS:
- 5+ years of direct sales experience selling Software as a Service (SaaS), preferably in the communications space (UCaaS and/or CCaaS)
- Proven track record in achieving sales quotas and managing a sales pipeline
- Strong English communication skills
- Relationship-building skills to engage channel partners and prospects effectively
- Familiarity with Salesforce, Outreach, and other sales enablement tools
- High energy, adaptability, and solution-oriented mindset
- Ability to establish rapport and gain situational awareness quickly in single-touch customer interactions
- Strong digital communication skills with emphasis on visual and verbal clarity during remote interactions
- Ability to work in a hybrid setup with US core hours availability
- Excellent internet connectivity required
