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Salary: USD 25 - 32 / hourly
Formic is reshaping American manufacturing by making industrial automation accessible through a Robotics-as-a-Service model. The company combines industrial robotics, proprietary software, and full-service support to help manufacturers deploy automation quickly without large upfront capital investment.
The Fleet Operations Team drives uptime and operational performance across Formic's growing fleet of deployed robotic systems. As a Robotics Field Service Technician, you will be a hands-on member of this team, working directly inside live manufacturing environments alongside Engineering and senior field staff.
Key responsibilities include:
- Execute scheduled preventive maintenance on robotic manufacturing cells following established checklists and procedures
- Perform directed corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians
- Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex issues to engineering
- Provide hands-on technical support to customer operators and maintenance teams
- Log service activity, asset updates, and spare part requirements in CMMS systems
- Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders
- Monitor system performance using Formic dashboards and fleet tools, report anomalies to engineering
- Document service work and follow-up actions with clarity and precision
- Flag recurring issues or failure patterns to engineering for further investigation
- Build professional, trusted relationships with plant managers and site personnel
- Operate with strict adherence to safety standards, including LOTO and industrial compliance
- Support RCA sessions, audits, and continuous improvement initiatives as directed
- Continuously build technical skills across robotics, controls, networking, and industrial systems
This is a hands-on, safety-focused role in uptime-critical environments. Success requires disciplined execution of established procedures, calm work during production interruptions, and clear documentation. You will work up to 80% local travel and up to 50% overnight travel.
REQUIREMENTS:
- 2+ years of hands-on field service or maintenance experience supporting robotic or industrial automation systems
- Solid troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
- Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
- Experience using CMMS platforms to track and report maintenance activity
- Comfortable with local travel up to 80% and overnight travel up to 50%
- Clear written and verbal communicator capable of producing structured service documentation
- Demonstrated commitment to safety and disciplined, checklist-driven field execution
- Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight
BONUS QUALIFICATIONS:
- Experience working hands-on with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots (maintenance, troubleshooting, basic programming)
- Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
- Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments
- Prior customer-facing field experience
- Spanish language proficiency
