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Salary: USD 95,000 - 135,000 / annual
Agile Robots, a global leader in industrial and humanoid robotics and physical AI, is expanding its North American operations and seeking an Operations Specialist to own and continuously improve the operational, logistics, inventory, ERP, and vendor-management backbone of the service center.
This is a high-ownership role centered on planning, analysis, and decision-making. You will help define how the service center runs, select and manage vendors and carriers, own inventory and demand strategy, and serve as the North American operations point of contact with Munich headquarters and worldwide sites. You will exercise independent judgment daily on matters affecting service levels, cost, and compliance, partnering closely with Robot Service and Support Engineers.
Key responsibilities include:
- Process and systems ownership: own and improve logistics, inventory, ERP, and finance-support workflows; design and maintain standard operating procedures for North American operations
- Vendor and carrier management: select, evaluate, and negotiate terms with carriers, freight forwarders, customs brokers, calibration vendors, and parts suppliers
- Demand and inventory planning: manage demand forecasting and inventory strategy, setting reorder points and safety-stock levels
- Customs and trade compliance: serve as decision-maker on import/export compliance, interpreting requirements and resolving complex shipment issues
- Spend analysis and cost control: capture and analyze operational spend data, identifying cost-reduction opportunities
- ERP ownership: own SAP/ERP operations and data governance for the service center, ensuring accuracy and driving improvements
- Performance and reporting: define, track, and create efficiencies through continuous-improvement initiatives
- Cross-functional coordination: act as North American operations point of contact with Munich teams, coordinating across time zones
- Oversight and exceptions: oversee shipping, receiving, and inventory transactions; direct warehouse and logistics work
- Tools and calibration: oversee tool inventory, calibration schedules, and certification tracking
- Hands-on support: provide support during peak periods or coverage gaps, including warehouse operations and material handling
You are joining a small, growing team with a start-up mentality where everyone rolls up their sleeves and takes on tasks required to keep operations running smoothly.
REQUIREMENTS:
- Education: Bachelor's degree in business administration, supply chain management, logistics, or accounting preferred; associate degree with substantial relevant experience considered
- Experience: 4+ years in operations, logistics, supply chain, or inventory management, ideally in technical, manufacturing, or hardware environment, with demonstrated ownership of vendor relationships, planning, or process design; exposure to accounts payable or expense analysis strongly preferred
- Judgment and autonomy: track record of making independent operational decisions on matters of significance (vendor selection, planning, compliance, spend) with limited day-to-day supervision
- Systems: hands-on experience with SAP or comparable ERP (inventory movements, POs, sales orders, invoice processing) and strong spreadsheet and analysis skills for reconciliation, reporting, and forecasting
- Logistics and trade: experience coordinating domestic and international shipments, including customs documentation and working with freight forwarders, carriers, and import agents
- Communication: clear, professional written and verbal communication for coordinating across customers, vendors, carriers, customs agents, and home-office teams in Munich; comfortable working across time zones
- Physical requirements: ability to repeatedly lift and move packages and equipment weighing up to 50 lbs, and use team lifts or material handling equipment for heavier items
