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Entrata, a global leader in AI-driven property management technology since 2003, is seeking a Risk & Underwriting Specialist II to join the Payment Operations Department. This role is responsible for underwriting, onboarding, and ongoing monitoring of merchant accounts while ensuring compliance with company credit policies and regulatory requirements.
Key responsibilities include:
- Underwrite merchant account applications in accordance with credit policies, industry rules, and regulatory standards
- Monitor and confirm accuracy of daily bank files and transaction records
- Conduct customer validation on new and existing merchants, including OFAC Sanctions List screening
- Maintain and update merchant account information across internal platforms and acquirer systems
- Process merchant account changes such as fee adjustments, distribution settings, and contact updates
- Perform quality assurance audits to verify accuracy of merchant configurations and settings
- Respond to merchant inquiries via email within defined service levels
- Assist in onboarding and monitoring merchants through the acquirer portal
- Support internal and external audits, including card brand reporting and compliance checks
- Identify opportunities for process improvement and recommend updates to procedures
- Manage merchant account terminations in accordance with policies and regulatory standards
- Collaborate with team members and support special projects as assigned
The role requires strong analytical and decision-making abilities, attention to detail, effective communication, and the ability to work in a fast-paced, regulated environment. You will exercise critical judgment as the "Human-in-the-Loop," auditing AI outputs for factual accuracy and ensuring no proprietary or PII data is exposed to unauthorized models. You will utilize company-approved GenAI tools to accelerate high-value deliverables and demonstrate prompt competency to achieve consistent, high-quality results.
Entrata offers flexible and transparent culture with remote and hybrid work options, generous vacation time, comprehensive medical/dental/vision coverage, 401(k) with employer matching, wellness initiatives, and employee assistance programs.
Requirements:
- Minimum 2–4 years of experience in Accounting, Banking, or the Payments industry
- Underwriting experience with a focus on payment processing (domestic and international accounts) preferred
- High school diploma or equivalent required; college coursework or degree in a related field preferred
- Strong analytical and decision-making abilities with attention to detail
- Familiarity with underwriting practices and risk management in payment processing
- Effective written and verbal communication skills
- Ability to follow and contribute to documented procedures and policies
- Strong organizational skills and time management in a deadline-driven environment
- Proficiency in Microsoft Office and Google Suite
- Availability to work Monday through Friday, 9:00 a.m. to 6:00 p.m., with flexibility to stay late as needed, including select holidays
