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Reporting to the Operations Manager, you will resolve operational issues while safeguarding Ezypay's revenue by identifying, monitoring, and managing operational risks. You will ensure compliance with KYC/AML regulations specific to the Taiwanese market and work with team members across the APAC region.
Key responsibilities include:
- Conduct thorough risk assessments on all new Ezypay merchants, including KYC, AML, KYB, PEPs, and Sanctions screening
- Perform ongoing merchant account audits to ensure compliance with external stakeholders and minimize risk exposure
- Assist with customer and merchant inquiries in the Taiwan market to ensure compliance with relevant legislation and guidelines
- Review and approve or decline MDV (Maximum Debit Value) requests in line with company risk appetite
This is a hybrid role based in Taipei 101, with 2-3 days per week in the office.
About Xplor: Xplor Technologies powers experiences across fitness, recreation, golf, field services, laundry, education, and membership-based industries through vertical software, embedded payments, and AI capabilities. In late 2025, Xplor acquired Ezypay, a multi-award-winning recurring payments facilitator operating across 10 countries in Asia Pacific, now part of the Xplor Pay division.
Requirements:
- Strong proficiency in English and Mandarin
- Certification in Financial Crime/Money Laundering (TABF or ACAMS, or other local Taiwan professional accreditation) with at least 5 years of experience (highly required)
- Experience and understanding of Fintech operations, including AML/KYC/KYB and onboarding/monitoring
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to work in a fast-paced team environment, manage workload, and meet deadlines
- Proficiency with Microsoft Office products (Word, Excel)
