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Salary: GBP 50,445 - 53,100 / annual
Coinbase is seeking a Risk & Monitoring Analyst III to join the Operational Risk and Controls team within Global Financial Crimes Operations. In this role, you will own quality assurance reviews of Complaints case investigations, including formal, legal, and litigation matters, supporting Coinbase's AML/CFT (Anti-Money Laundering/Countering the Financing of Terrorism) program.
You will strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements.
Key responsibilities include:
- Complete weekly QA audit allocations in line with established procedures and grading standards, providing detailed documentation of errors identified and their root causes
- Conduct root cause analysis and deep dives into operational procedures to identify recurring themes, knowledge gaps, and opportunities to upskill team performance across the Complaints function
- Partner with stakeholders across Customer Experience, Compliance, Data Analytics, and Learning & Development to close process gaps, launch workflow improvements, and enhance QA rubrics and frameworks
- Build and present QA insights, recommendations, and performance metrics to Client Service Management and Complaints leadership, using data to drive prioritization and decision-making
- Deliver impact analysis and project execution on process improvement initiatives, ensuring outcomes are documented and scalable across the function
Coinbase is a remote-first but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."
REQUIREMENTS:
- 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs within financial services, with exposure across multiple compliance disciplines (e.g., Complaints, KYC, AML, TMS, or sanctions)
- Demonstrated ability to execute QA audits against established rubrics, identify error patterns, and translate findings into actionable recommendations that improve operational quality
- Experience developing, producing, and presenting compliance metrics and reporting using tools such as Google Sheets, Excel, or Google Slides
- Proven track record of partnering with cross-functional teams globally to implement process improvements and deliver work outcomes that meet quality and timeline standards
- Full-time, in-office presence five days a week with availability to support extended hours when required by audit or compliance deadlines
- Ability to utilize generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
