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Improvado is an AI-powered marketing data platform for mid-market and enterprise teams. The company helps brands automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Customers include Genentech, T-Mobile, Activision, and H&R Block. Improvado is a Series A startup backed by $34M in funding.
As RevOps Manager, you will own how revenue runs and how it is measured across the organization. You will manage Salesforce configuration, the complete contract-to-cash process, revenue analytics, and AI-driven automation. You will be the single RevOps contact for Sales, CS, Marketing, Finance, and Product teams.
Key responsibilities include:
**Salesforce and GTM Stack:** Own Salesforce configuration, release processes, and user access. Manage integrations with Gong, Clay, Lemlist, enrichment tools, e-signature, and lead routing. Implement data guardrails to prevent errors. Manage licenses and vendor renewals. Maintain Salesforce documentation, RevOps SOPs, and train new hires.
**Contract to Cash:** Own ARR and bookings logic (new, upsell, downsell, churn, renewals). Keep agreements, opportunities, and invoices consistent. Run closed-deals and billing checks with Finance. Audit invoices, track unpaid ones, and prepare quarterly commission and quota reports.
**Revenue Analytics and Data Model:** Own the quarterly sales analytics pack and CRO reporting. Track funnel conversion, explain deal movement, and maintain attribution accuracy with Marketing. Query ClickHouse daily to trace metrics to source. Write specifications for model changes. Ensure each metric has one documented definition with data quality checks. Build and maintain leadership dashboards with actionable recommendations.
**AI and Automation:** Use coding agents (Claude Code, Codex) for queries, scripts, and Salesforce automation. Automate manual work including invoice checks, CRM hygiene, deal-risk alerts, and call analysis. Measure hours saved and errors avoided.
**Ownership:** Turn requests from Sales, CS, Marketing, Finance, and Product into tasks with clear owners, dates, and success metrics.
**Requirements:**
- 4-6+ years in RevOps, Sales Ops, or GTM systems in B2B SaaS with hands-on Salesforce org administration
- Strong SQL skills and comfort in a modeled warehouse (layers, lineage, one definition per metric); dbt is a plus
- Deep knowledge of B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals
- Experience running the money side: contracts, invoicing, collections, kept in sync with CRM
- Proof of building with AI agents: something shipped that others use
- Fluent English and clear written communication without being asked
**Nice to have:**
- Salesforce Administrator or Advanced Administrator certification
- ClickHouse or another columnar warehouse experience, and any BI tool
- Salesforce development (Apex, triggers, API)
- Experience with Gong, Clay, Lemlist, or workflow automation tools
- Billing, CPQ, or accounting systems knowledge
- HubSpot to Salesforce migration experience
- Attribution or CS health score data experience
- Martech or analytics company background
