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Salary: USD 61,410 - 80,388 / annual
Included Health, a healthcare company delivering integrated virtual care and navigation, is seeking a Revenue Staff Accountant to join the Finance & Accounting team. This role focuses on operational areas including customer billing, accounts receivable, and collections, reporting to the Revenue Manager.
The position is central to supporting Included Health's rapid growth by building and improving billing and accounts receivable processes. You will interact significantly with senior employees across the company, external consultants, and partners. The role supports the end-to-end quote-to-cash process by translating customer and contract requirements into clear billing instructions, system setup, and repeatable procedures, while resolving billing exceptions and improving the customer billing experience.
Key responsibilities include:
**Billing & Accounts Receivable:** Partner with the Revenue Accounting team to ensure monthly accuracy of billings and accruals in the general ledger, including revenue recognition compliance. Follow up with customers on aged A/R balances, address customer inquiries, analyze collections metrics, review and reconcile customer payments, and coordinate with Customer Success Managers on invoicing and true-ups. Support recurring and usage-based billing including true-ups, credits, adjustments, and billing schedule changes. Review and approve invoices before release, monitor billing exceptions and system errors, respond to disputes and payment discrepancies, and partner with Sales, Sales Operations, and Client Success on new sales, renewals, amendments, and terminations. Review contract terms and translate them into billing instructions and system setup. Support customer account reconciliations and investigate variances.
**Contract Building & Implementation:** Support new contracts, renewals, amendments, expansions, and terminations by reviewing commercial terms and identifying billing requirements. Translate signed contract provisions into customer setup, billing schedules, usage measures, and invoice requirements. Coordinate implementation handoffs among Sales, Sales Operations, Client Success, Revenue Operations, and Accounting. Validate contract setup and first billing cycle against signed terms. Maintain contract-to-billing documentation and update procedures for non-standard arrangements. Support post-implementation review and incorporate lessons learned.
**Revenue Close, Systems, Controls & Process Improvement:** Support billing-related inputs to monthly and quarterly revenue close, including reconciliations, accrual support, and variance analysis. Support review of complex billing arrangements. Maintain organized support and evidence for internal controls and audit requests. Partner with Workday, Revenue Operations, Data, and Engineering teams to investigate system issues and improve billing workflows. Document billing requirements, process procedures, and issue-resolution playbooks. Test and validate system or process changes. Identify root causes, reduce manual effort, strengthen data quality, and improve visibility into billing status.
**Other Duties:** Provide periodic reporting on cash payments and collections to leadership. Support month-end close processes and external audits. Perform other duties as assigned.
**Requirements:**
- 2+ years of accounting work experience focused on customer billing and accounts receivable
- ERP system experience (Workday preferred)
- Excellent verbal and written communication skills
- Deep analytical thinking
- Intermediate to advanced proficiency in Microsoft Excel
- Ability to handle confidential material sensitively
- Highly motivated with ability to multitask, work independently, and meet deadlines while maintaining accuracy
- Ability to manage competing priorities in a dynamic, changing environment
- Ability to thrive in a fast-paced, start-up work environment
- Strong understanding of end-to-end billing and quote-to-cash processes in SaaS, subscription, or usage-based environments
- Experience managing complex customer billing requirements, contract changes, invoice disputes, credits, reconciliations, and billing exceptions
- Experience partnering with Sales, Client Success, Sales Operations, Revenue Operations, FP&A, Accounting, and technical teams
- Experience with Workday ERP and Salesforce; Looker or similar business-intelligence tool is a plus
- Working knowledge of GAAP, internal controls, and audit support
- High degree of initiative, professional judgment, professional skepticism, and integrity
- Experience supporting contract setup, implementation, renewals, amendments, expansions, or terminations and translating commercial terms into operational billing requirements
- Ability to coordinate cross-functional implementation handoffs, track open items to resolution, and validate billing readiness before go-live
**Preferred Qualifications:**
- Bachelor's degree in Accounting, Finance, or related field
