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Constant Contact is seeking a Revenue Operations Specialist to join their Go-To-Market organization in Boston or Waltham, MA. This role combines analytical expertise, systems knowledge, and operational problem-solving to enhance efficiency across Sales, Customer Success, Marketing, and Enablement teams.
Key responsibilities include:
- Partner with cross-functional GTM teams to translate business needs into operational and system requirements, identifying process improvement opportunities and implementing scalable solutions.
- Build and maintain Salesforce configurations including flows, validation rules, assignment logic, reports, dashboards, and ecosystem enhancements.
- Support implementation of new GTM processes and business requirements, ensuring alignment with operational goals and KPIs.
- Conduct testing, deployment, and post-launch validation to ensure solutions deliver expected business outcomes.
- Analyze GTM and customer lifecycle data to identify trends, surface opportunities, and provide actionable insights to stakeholders.
- Create and maintain reports and dashboards providing visibility into sales performance, customer lifecycle metrics, productivity, and operational effectiveness.
- Improve data quality and integrity across revenue systems through consistent data definitions, reporting logic, documentation, and governance standards.
- Identify and implement AI-powered solutions to automate manual processes and improve productivity across RevOps and GTM workflows.
- Troubleshoot system and process issues, investigate root causes, and support day-to-day operational requests via ticketing systems.
- Create and maintain technical and process documentation for workflows, system configurations, and operational processes.
- Participate in agile operating processes including backlog refinement, prioritization, testing, deployment, and optimization.
Ideal candidates bring 1–3 years of experience in Revenue Operations, Sales Operations, Customer Success Operations, Marketing Operations, or related functions. Strong analytical and problem-solving skills are essential, along with experience building reports and dashboards using tools like Tableau. Understanding of go-to-market processes, sales metrics, and customer lifecycle is important. Candidates should demonstrate an AI-first mindset with hands-on experience using ChatGPT, Claude, or similar tools. Proficiency in Excel, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment are required.
