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SoSafe, a fast-growing cybersecurity awareness scale-up backed by Highland Europe and Global Founders Capital, is seeking a Revenue Operations Manager to own the strategic operationalization of its post-sales organization. This is a critical role within the 2026 RevOps and Go-To-Market strategy, with a core mission to maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by building frameworks, data infrastructure, and intelligent automations that empower Customer Success Managers, Account Executives, and a newly formed Renewal Manager team.
The company has set an ambitious target: shifting 40%+ of New ARR from expansion deals (Strategic Expansions, Renewal Upsells, Amendment Upsells), moving from a pure New Logo focus to retention as the core business driver.
KEY RESPONSIBILITIES:
- Serve as functional lead for all post-sales and customer success operations, translating executive retention goals into repeatable operating rhythms, territory maps, and intelligent Book of Business design.
- Define, document, and oversee the end-to-end process for the newly formed Renewal Managers team, standardizing deal qualification, risk mitigation touchpoints, and digital contracting workflows in Salesforce and DocuSign.
- Partner with a dedicated GTM AI Engineering Team to infuse intelligent automation (Clay, Zapier, Claude) into daily routines of CSMs and Renewal Managers, including automated EBR generation and programmatic renewal reminders.
- Own renewal forecasting workflows inside and outside Clari, moving customer base metrics from available data to actionable insights by leading Customer Healthscore V3 rollout and integrating product utilization analytics.
- Act as strategic bridge between CS, Sales, Marketing, and Product leadership to build a friction-free customer journey aligned with target mid-market enterprise ICP (501–5,000 employee companies in highly regulated sectors).
WHY THIS ROLE:
You will have a seat at the table with direct exposure to executive leaders (CRO, COO, Director of RevOps) and large, visible impact on the profitability journey. The RevOps organization manages the entire GTM stack and architecture. Work with a modern, cutting-edge tech stack including Salesforce, HubSpot, Salesloft, Clari CoPilot, Clay, and Claude—no legacy tech debt.
COMPENSATION & BENEFITS:
33 vacation days, flexible hours, access to Open Up wellness platform, corporate discounts, virtual events, collaborative team activities, tech equipment, referral bonuses, and dog-friendly HQ. (Benefits listed are for full-time employees and may vary by office location.)
REQUIREMENTS:
- 5+ years of professional experience in Revenue Operations, Customer Success Operations, or Growth Operations within a B2B SaaS environment, ideally through a scale-up phase from €50M to €100M+ ARR.
- Proven experience directly leading an operational focus area; proactively identify funnel leakages, propose structural solutions to leadership, and drive change management.
- Advanced, hands-on experience with Salesforce (SFDC) and a leading revenue forecasting/analytics platform (ideally Clari or Gong/Planhat).
- Strong familiarity with modern data enrichment and orchestrators (e.g., Clay, Zapier, or native AI-native tools); belief that highly efficient, automated RevOps teams outperform traditional large teams.
- Deep fluency in calculating and optimizing NRR, GRR, Expansion Velocity, and Churn cohorts; ability to visually represent metrics in dashboards for executive decision-making.
