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Salary: USD 130,000 - 150,000 / annual
Kafene is a fintech company revolutionizing the lease-to-own space with AI-powered point-of-sale solutions for retailers in furniture, appliances, electronics, tires, and durable goods. The company has processed over $500 million in originations and operates with 175 employees across NYC headquarters, Wilmington, and remote locations.
As Revenue Operations Manager, you will own the end-to-end execution of merchant growth, retention, and performance programs. This is a hands-on, execution-focused role without direct reports, working alongside a peer Revenue Operations Manager and RevOps specialists.
Key Responsibilities:
- Operate the Retention Machine, Kafene's merchant treatment program, managing intake through completion in HubSpot and Jira with clear ownership and on-time delivery.
- Partner with Analytics and Product to design and execute merchant experiments, defining success metrics, sample sizes, and measurement windows, then translating results into actionable recommendations.
- Plan and execute merchant promotions from eligibility and terms through system configuration, launch, and measurement, maintaining a single source of truth for all active, upcoming, and historical promotions.
- Administer merchant incentive programs including spiffs and rebates, owning eligibility tracking, payout calculations, approvals, and audit-ready documentation in partnership with Finance and sales leadership.
- Build repeatable processes, SOPs, and dashboards that track program status, turnaround times, and impact; partner with Product and Risk to automate manual workflows.
- Serve as the primary RevOps contact for Account Management and sales leadership, proactively communicating on launches, changes, and results.
You will work cross-functionally with Business Development, Account Management, Marketing, Merchant Risk, Product, and Analytics teams.
Requirements:
- 5+ years in revenue operations, sales operations, or closely related operations role.
- Hands-on experience executing promotions, pricing changes, or A/B experiments in a B2B or fintech environment, ideally working alongside an analytics team.
- Advanced HubSpot skills across tickets, pipelines, workflows, properties, and reporting; working proficiency in Google Sheets or Excel.
- Sound judgment on edge cases outside standard process; confidence to make decisions or escalate appropriately.
- Clear, proactive communication style with sales leaders and cross-functional partners; strong organizational skills to manage multiple parallel programs.
- Strong plus: experience in lease-to-own, point-of-sale, or payments; familiarity with merchant risk concepts (approval rates, merchant scoring); experience with Jira, Confluence, Sigma, or similar BI tools.
- Likely backgrounds: RevOps or sales ops at B2B fintech, payments, or POS company; merchant or partner operations at marketplace or embedded finance platform; promotions or incentive operations in high-volume B2B sales organization.
