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Constant Contact is seeking an experienced Revenue Operations Manager to join their established RevOps team in Waltham, MA. This is a senior individual contributor role focused on making revenue operations simpler, more scalable, and data-driven across the organization.
You will own cross-functional initiatives end-to-end, providing critical operational support to the Partner Success organization while contributing to broader Revenue Operations priorities. Key responsibilities include gathering business requirements and designing scalable solutions across the GTM lifecycle—including customer onboarding, activation, strategic partnerships, and sales process implementations. You'll connect customer lifecycle data to revenue operations and forecasting, establishing data governance and closing visibility gaps across the revenue organization.
You will build executive-level dashboards and reporting that transform customer health, churn, retention, expansion, and operational efficiency data into actionable business insights. Collaboration with System Administrators across the revenue technology stack is essential to design effective data flows, implement system enhancements, improve data integrity, and drive adoption of new capabilities.
The role involves identifying and diagnosing friction across the post-sale revenue lifecycle, championing process improvements, and translating best practices into scalable processes and operational playbooks. You'll partner with Revenue Operations Enablement, Strategic Planning, and GTM Strategy teams to translate business strategy into actionable roadmaps and operational solutions. Additionally, you'll pioneer and implement AI-driven solutions that improve productivity, automate manual processes, and create efficiencies across the revenue organization.
You'll serve as a trusted advisor to business stakeholders, leveraging data, systems expertise, and operational insights to influence decisions and drive measurable business outcomes. Clear communication of recommendations, project status, risks, dependencies, and outcomes to stakeholders and senior leadership is critical.
Required qualifications include 5+ years of experience in Revenue Operations, Partner Success, Sales Operations, Customer Success Operations, or related functions with demonstrated growth into strategic, analytical, and operational ownership. You must understand sales methodologies, post-sale onboarding, customer lifecycle processes, and forecasting mechanics. Strong Salesforce Sales Cloud proficiency is essential, including reporting, flows, account hierarchies, custom objects, and business process automation. Experience with BI, analytics, or orchestration tools such as Tableau is required. You should have led complex, cross-functional projects with ambiguous requirements and demonstrated proficiency with AI tools like Claude and ChatGPT. A Bachelor's degree in Business Administration, Economics, Analytics, Finance, or related field (or equivalent professional experience) is required.
