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Salary: USD 85,000 - 116,000 / annual
Vuori is seeking a Retail General Manager for its Century City location to lead the retail sales team and drive an exceptional customer experience. This role combines hands-on leadership with strategic business ownership.
Key Responsibilities:
Customer Experience & Sales Leadership
- Lead the sales team by example, ensuring every customer receives the best possible experience
- Own the sales floor and drive customer-first priorities
- Provide expert product knowledge and honest feedback on merchandise style and fit
- Build lasting customer relationships through follow-ups, product updates, and event invitations
- Stay current on new products and sales trends to serve as a knowledgeable expert
Business Operations & Strategy
- Motivate the sales team and drive achievement of sales goals in a commission-based environment
- Develop deep product knowledge in fashion and activewear
- Lead team projects while maintaining focus on customer experience
- Communicate inventory needs to support business objectives
Store Leadership & Management
- Oversee all shipment processing and inventory management
- Partner with the Regional Manager on daily operations, sales strategy, community engagement, and team management
- Lead daily store maintenance including restocking, visual merchandising, re-ticketing, and cleaning
- Ensure strict adherence to opening/closing protocols and safety standards
- Foster a culture of accountability, punctuality, and role responsibility
Work Schedule: 8-hour shifts, 5 days per week, including at least one weekend day; morning and/or evening availability required.
Requirements:
- Proven leadership in punctuality and attendance
- Strong ability to develop relationships with customers and colleagues
- Expert-level customer service skills with ability to handle concerns proactively and positively
- Ability to prioritize multiple tasks in a fast-paced environment
- Quick learner of new procedures and processes
- Strong organizational, follow-through, and communication skills
- High level of ownership, accountability, and initiative
- Responsive to feedback and eager to develop new skills
- Willingness to lift and move products/equipment up to 30 lbs
- Willingness to stay active, reach, bend, use step stools/ladders as needed
- Ability to work in a bright, music-filled retail environment as part of a fast-paced team
