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Salary: USD 75,000 - 85,000 / annual
Blank Street is a high-growth food and beverage brand on a mission to become the defining brand of its generation. As General Manager in Beverly Hills, you will launch and lead one of the company's first stores in Los Angeles, building a high-performing team, setting operational standards, and creating an exceptional customer experience.
You will own all aspects of store operations across people, product, and brand excellence. On the people side, you'll create a motivating culture, train and mentor your team, manage scheduling and payroll compliance, recruit talent, and maintain strong team engagement scores. You'll oversee shift leads, address performance issues fairly, and coordinate with HQ on organizational changes.
On the product side, you'll be a brand ambassador with deep knowledge of Blank Street's differentiated offerings. You'll maintain food and beverage quality standards, manage inventory and vendor relations, ensure proper equipment and supplies, and lead by example behind the bar with excellent customer service and technically excellent products.
Operationally, you'll achieve company standard audit scores, ensure safety and cleanliness, manage facilities and maintenance issues, and maintain an "A" health department grade. You'll also drive neighborhood performance by building local relationships, owning financial results, maintaining NPS scores, and celebrating customer feedback while investigating concerns. You'll collaborate with other General Managers to share best practices and continuously develop your leadership skills.
This is a hands-on role where you'll spend significant time in the store, working directly with customers and your team. You'll be responsible for finding growth opportunities, inspiring your team around a shared vision, and embedding Blank Street into the Beverly Hills community.
**Requirements:**
- 4+ years of experience managing single-unit operations in high-growth hospitality and/or retail brands
- Experience managing large hospitality teams
- Experience managing inventory and supply chain ordering
- Passion for excellent customer service and hospitality
- Ability to perform under pressure and time constraints
- Excellent organizational, interpersonal, and communication skills
- Ability to create workflows, systems, and processes for dispersed teams
- Strong delegation and follow-up skills
- Emotional intelligence and conflict resolution capabilities
- Ability to develop staff across leadership, hospitality, product, and service quality
- Hands-on, action-oriented approach
- Deep knowledge and interest in specialty coffee, hospitality, restaurants, or retail
- Positive, enthusiastic, and results-driven mindset
- Passionate people leader and developer
- Interested in continuous personal growth
