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Outset is an AI-powered user research platform that helps global enterprises like HubSpot, Microsoft, Uber, and Nestle conduct qualitative research at scale. The company recently raised a $30M Series B and is disrupting the $140B+ research industry with AI-moderated interviews.
You'll join the Customer Experience team as a Researcher, owning the complete research lifecycle for assigned prospects and customers. This is a hands-on role where you'll partner directly with customers to translate their business questions into well-structured studies, manage participant recruitment, oversee fieldwork, and deliver actionable insights.
Key responsibilities include:
- End-to-end project ownership: scoping, guide design, recruitment, fieldwork oversight, and analysis
- Participant recruitment management: defining audiences, working with recruitment partners and internal Ops, monitoring quality
- Customer partnership: clarifying research objectives, turning them into platform studies, and reviewing customer-built studies
- Data analysis: transforming qualitative findings into clear, actionable recommendations
- Customer engagement: leading meetings and readouts, navigating challenges with research expertise
- Cross-functional collaboration: working with Research Managers, Account Executives, Account Directors, and Customer Success Managers to align research with broader customer goals
- Continuous improvement: flagging platform and process improvements based on project patterns
You'll work closely with Research Managers and a Senior Research Manager for guidance on strategic decisions and support on larger accounts.
REQUIREMENTS:
- 3–5+ years of hands-on experience in research, insights, consulting, or strategy roles with strong qualitative research background
- Demonstrated ability to own a study end-to-end and guide customers to successful project completion, including navigating challenges
- Working knowledge of participant recruitment (screeners, panels, vendors, incentives, quality control)
- Strong written and verbal communication skills; ability to explain research clearly to both technical and non-technical audiences
- Proactive, detail-oriented approach to managing multiple concurrent projects and timelines
- Curious and coachable mindset
- Comfort with ambiguity in a fast-moving startup environment
