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Maze is a Series B user research platform that helps companies build products faster by making user insights accessible at the speed of product development. The platform serves 100,000+ brands across 4,000 companies and is backed by top-tier investors including Felicis, Emergence, and Amplify.
As Research Operations Program Manager, you will own and scale Maze's research recruitment operations, sitting at the center of the research participant marketplace. You'll work with prospects, customers, and panel vendors to ensure successful participant recruitment for user studies.
Key responsibilities include:
- Managing relationships with panel vendors, assessing performance on quality and fulfillment metrics to prioritize and route orders
- Onboarding new panel vendors with due diligence to ensure quality and compatibility
- Reviewing and interpreting customer recruitment requirements and assessing feasibility
- Placing and managing orders across the vendor network
- Monitoring order progress and proactively identifying and escalating fulfillment issues
- Troubleshooting common challenges such as low incidence rates and screener drop-off
- Building end-to-end processes to improve efficiency and scalability
- Partnering with Product and Engineering to develop internal tools supporting operations
- Providing operational insights to inform product roadmap and pricing decisions
- Creating customer-facing materials to clarify the recruitment offering
- Taking on additional ownership areas as the business grows
You'll work in a remote, global environment with a team of less than 150 people, giving you direct impact on company success. The role requires strong stakeholder management across customers, vendors, and internal teams, with clear communication to both technical and executive audiences.
Requirements:
- 3+ years of experience in operations, consulting, research operations, UX research, or market research
- Experience working in fast-paced, ambiguous environments with ability to take projects from strategy through implementation
- Strong attention to detail and ability to manage multiple moving pieces while maintaining customer focus
- Excellent collaboration and communication skills
- Ability to present to technical and executive audiences
- High-energy team player with track record of building collaborative relationships
Nice to have:
- Experience at a high-growth B2B SaaS company
- Market Research or UX Research background
- Remote work experience
