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Salary: USD 76,200 - 114,300 / annual
Veeam, the Data and AI Trust Company, is seeking a Renewals Sales Representative for its Velocity segment. This role is based in Alpharetta, Georgia and focuses on managing territory renewal and expansion goals with a primary emphasis on exceeding quotas and driving customer retention.
You will be responsible for managing the full renewal lifecycle for assigned customers, including proactively monitoring expiring agreements, executing timely renewal actions, and ensuring continuation of maintenance agreements. Key responsibilities include:
• Overachieving quota tied to territory renewal and expansion goals
• Effectively managing renewal and growth of all contracts in assigned territory
• Removing obstacles to renewal and ensuring high customer retention and satisfaction
• Proactively monitoring the funnel of expiring agreements and executing timely actions
• Providing timely proposals and quotes in accordance with customer and partner agreements
• Handling customer and partner inquiries related to quotes, pricing, co-terming, upselling, and maintenance contract reinstatement
• Cold-calling lapsed customers to reactivate support
• Working cross-functionally with sales and other teams to ensure customer retention and prepare proposals
• Identifying and pursuing maintenance reinstatement opportunities
• Assisting in negotiation of maintenance agreements
• Maintaining accurate and timely records in Salesforce with impeccable data hygiene
• Managing inbound renewal inquiries through various renewal portals
• Prioritizing workload to meet all KPIs, daily/weekly SLAs, and maintaining high customer satisfaction ratings
Veeam protects over 550,000 customers worldwide and is headquartered in Seattle with offices in more than 30 countries. The company specializes in data resilience and data security posture management, built for the convergence of identity, data, security, and AI risk.
Requirements:
• 2+ years of sales experience (any industry/vertical)
• Renewals or customer success experience is a plus
• Bachelor's degree required (combination of education and experience will be considered)
• Superb customer service skills
• Excellent verbal and written communication skills
• Exceptional organizational skills with proven ability to prioritize and multi-task to meet deadlines and quotas
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter prepared to handle high volume of email communications and outbound telephone calls
• Experience compiling, querying, analyzing, and reporting data
• Proficiency with Salesforce.com is desirable
• Basic knowledge of virtualization industry and ability to relay information to partner community is a plus
