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Salary: USD 103,800 - 173,000 / annual
Veeam, the Data and AI Trust Company, is seeking a Renewals Account Manager for the Commercial/Named segment. This role focuses on exceeding renewal and expansion quotas by proactively managing an annual pipeline of customers.
Key Responsibilities:
- Manage territory renewal and expansion goals, overachieving quota targets
- Reach out to customers months before support expiration to conduct customer experience assessments and environment health checks
- Educate customers on new product features and additional products, connecting offerings to business outcomes
- Close renewals and grow accounts by selling upgrades and new licenses
- Identify key stakeholders at customer and partner organizations and understand their priorities
- Cold call customers with lapsed support to reactivate support agreements
- Collaborate cross-functionally with Deal Desk, Legal, and Sales to prepare Enterprise Renewals Agreements and special terms
- Negotiate renewal offers at the CxO level
- Provide accurate forecasting, business analysis, and actionable insights
- Assist customers with licensing transfers, support ticket processes, and escalations
- Support Veeam's channel partners in closing renewals and additional licenses
- Maintain accurate and timely Salesforce records with impeccable data hygiene
- Manage inbound renewal inquiries through various portals
- Meet daily/weekly SLAs and maintain high customer satisfaction ratings
The role is based in Alpharetta, GA with an additional office location in San José, Costa Rica, reflecting the bilingual nature of the position.
Requirements:
- Minimum 3+ years relevant work experience in Sales, Account Management, or related fields
- Bilingual fluency in English and Portuguese (required)
- Proven track record of overachieving quota and KPIs
- Customer Success, Account Management, or Renewals experience preferred
- Ability to effectively lead efforts handling complex customer requests and escalations in a multi-functional team
- Strong communication skills with demonstrated ability to influence at all organizational levels, including executive
- Exceptional organizational skills with ability to prioritize and multi-task to meet deadlines and quotas
- Ability to work in semi-autonomous, fast-paced environments
- High-energy, self-motivated approach prepared for high volume of email and outbound telephone communications
