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HealthSnap is a healthcare platform that empowers patients and physicians to improve health outcomes through remote patient monitoring and chronic care management. The company helps healthcare organizations manage chronic conditions remotely and deliver personalized patient experiences.
As a Care Navigator (LPN), you will support patients enrolled in chronic care management and/or remote patient monitoring programs in partnership with their care teams (primary care, specialty practices, or healthcare systems). This is a full-time position operating Monday through Friday, 9:00am to 5:30pm Eastern Time.
Key Responsibilities:
- Conduct phone consultations with enrolled patients, providing support and education about chronic conditions such as hypertension and diabetes
- Educate patients about their health conditions and empower them with lifestyle and behavior strategies to manage their chronic illnesses
- Assist patients in setting and reaching health goals aligned with their provider-approved care plans
- Maintain accurate and up-to-date patient records, documenting all interactions per protocol
- Address patient concerns and barriers to care, finding practical solutions to improve adherence and outcomes
- Provide clear, compassionate communication and follow approved workflows for communicating patient needs to providers
- Respond to remotely transmitted patient data (blood pressure, blood glucose, weight, pulse oximetry) according to approved partner workflows
- Participate in training sessions, team meetings, and quality improvement initiatives
- Manage an assigned group of patients throughout the month, with flexibility to assist other patients as needed
You will play an essential role in establishing relationships with patients that empower them to manage their chronic illnesses and improve their health outcomes.
Requirements:
- Current, valid, and in good standing New York Nursing License (LPN/LVN) — REQUIRED
- Additional Compact Nursing License — PREFERRED
- 3+ years of experience in primary care practice, cardiology, internal medicine, home care, or chronic care management/remote patient monitoring
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Proficiency in using electronic health records (EHR) and care management software
- Ability to work independently and as part of a team
- Empathy and patient-centered approach to care
- Reliable internet connection and HIPAA-compliant work area
- Proficiency with virtual communication tools (e.g., Zoom, Slack)
Note: Additional state licenses may be required and will be reimbursed by HealthSnap. Pay is state-specific; the posted range applies to NY residents; candidates in other states will receive compensation aligned with their state of residence.
