SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
HealthSnap is a remote patient monitoring platform that empowers patients and physicians to improve health outcomes by managing chronic conditions remotely and delivering personalized patient experiences.
Role Overview:
You will serve as a Care Navigator, supporting patients enrolled in chronic care management and remote patient monitoring programs. Working Monday–Friday, 9:00 AM–5:30 PM ET, you will be trained on HealthSnap's platform and communicate with assigned patients in partnership with their care teams (primary care, specialty practices, or healthcare systems). You will manage an assigned patient panel throughout the month while assisting with additional patient tasks as needed.
Key Responsibilities:
• Conduct phone consultations with enrolled patients, providing support and education about chronic conditions such as hypertension and diabetes
• Educate patients on lifestyle and behavior strategies to manage their conditions; assist in setting and achieving provider-approved care plan goals
• Maintain accurate, up-to-date patient records and document all interactions per protocol
• Address patient concerns and barriers to care, identifying practical solutions to improve adherence and outcomes
• Communicate clearly and compassionately with patients; follow approved workflows for escalating patient needs to providers
• Respond to remotely transmitted patient data (blood pressure, glucose, weight, pulse oximetry) according to partner workflows
• Participate in training, team meetings, and quality improvement initiatives to enhance care navigation and patient experience
You will play an essential role in establishing relationships with patients that empower them to manage chronic illnesses and improve their health.
Requirements:
• Current, valid, and in-good-standing Multistate/Compact Nursing License (LPN/LVN); additional state licenses may be required and will be reimbursed by HealthSnap
• 3+ years of experience in primary care practice, cardiology, internal medicine, home care, or chronic care management/remote patient monitoring
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Proficiency with electronic health records (EHR) and care management software
• Ability to work independently and as part of a team
• Empathy and patient-centered approach to care
• Reliable internet connection and HIPAA-compliant work area
• Proficiency with virtual communication tools (Zoom, Slack, etc.)
