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DriveWealth is a global B2B fintech organization on a mission to democratize access to financial markets worldwide. The company provides an API-based platform enabling partners to offer seamless investing and trading experiences to clients globally, with support for US equities, mutual funds, ETFs, fixed income, and options, including innovative features like fractional share ownership.
The Relationship Manager role is pivotal to DriveWealth's strategic growth and expansion in South Korea. You will be responsible for the direct management and optimization of a portfolio of partner relationships, ensuring their commercial health, operational stability, and long-term retention throughout the post-sales lifecycle. This position translates partner management strategy into high-performance execution, balancing an uncompromising commitment to partner delight with disciplined, proactive account governance.
Key responsibilities include:
- Execute revenue expansion and retention strategies to contribute directly to Net Revenue Retention (NRR) and gross margin expansion across your assigned partner book
- Act as a critical conduit for capturing partner voice and structured requirements, delivering data-driven feedback to the Head of Partner Management to influence product roadmap and ensure platform evolution aligns with high-value commercial opportunities
- Shape and elevate the company's approach to delivering success to the global partner base, ensuring exceptional post-sales experiences and high-touch engagement throughout the partner lifecycle
- Cultivate robust relationships with assigned partners, serving as their primary point of contact, and utilize data-driven insights to innovate and tailor solutions at scale
- Collaborate closely with internal teams including sales, finance, product, technology, and operations to develop cohesive strategies that prioritize partner success and drive revenue growth
- Build and nurture executive-level relationships within partner organizations and prospective clients to deepen partnerships and drive strategic growth initiatives
- Establish a culture of mutual accountability between the Relationship Management team and partners, advocating for their needs while aligning with DriveWealth's vision
- Foster a collaborative team environment by sharing knowledge and coordinating effectively across departments to optimize partner engagements
The company values AI-curious talent who are proactive about using emerging tools to increase signal quality, reduce friction, and improve outcomes. Your ability to leverage internal tools and technology to drive results is as important as your core domain expertise.
DriveWealth maintains a hybrid work schedule in Seoul to maintain the speed partners expect and solve complex problems in real-time. The company provides competitive compensation, equity, 401(k) match, medical/dental/vision insurance, disability insurance, paid parental leave, wellness reimbursement, company-provided phone, personal development allowance, and generous PTO.
REQUIREMENTS:
- 5+ years of experience in customer success management, account management, or similar customer-facing roles within the financial technology industry
- Proficiency in program management with demonstrated ability to quickly adapt to and leverage new technologies
- Exceptional written and verbal communication skills
- Strong time management abilities with capacity to prioritize and manage multiple partner engagements concurrently
- Client-centric mindset with passion for understanding clients' organizations, priorities, and sources of value
- Proven problem-solving skills and meticulous attention to detail
- Ability to collaborate effectively with cross-functional teams and external partners
- Proactive, self-motivated, and capable of working independently while taking ownership of client relationships
- Legal right to work in South Korea at time of application
