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Ninja Van is a tech-enabled logistics company and Southeast Asia's largest last-mile delivery provider, operating across six countries with partnerships spanning over 35,000 merchants and delivering more than 1,000 parcels per minute. The company combines cutting-edge software, algorithm-based optimization, dynamic routing, and data-driven operations to disrupt the logistics industry.
As Relationship Manager, you will manage and grow relationships with key corporate clients, driving client retention, account growth, and revenue expansion. You will identify and develop upselling and cross-selling opportunities while building strong relationships with key client stakeholders and decision-makers. Your responsibilities include leading client meetings, business reviews, and account discussions; working with internal teams to resolve client concerns, service issues, and escalations; and monitoring account performance, service levels, claims, and billing.
You will coordinate with Sales and Operations teams on client onboarding and business opportunities, provide account updates and performance reports to management, and coach and support Relationship Executives in managing client accounts. This role requires working in a fast-paced, highly collaborative environment with a focus on enterprise-level client success.
REQUIREMENTS:
- Bachelor's degree in Business, Marketing, Sales, or related field
- 7–10 years of experience in Account Management, Relationship Management, Sales, or Business Development
- Proven experience managing major or enterprise corporate accounts
- Strong experience in client retention, upselling, cross-selling, and account growth
- Experience working with senior-level clients and cross-functional teams
- Background in logistics, supply chain, e-commerce, retail, or related industries (preferred)
- Strong communication, negotiation, and relationship-building skills
- Strong analytical and problem-solving skills
- Experience coaching or mentoring team members (a plus)
- Comfortable working in a fast-paced and highly collaborative environment
