SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Pixability is an AI-driven advertising technology company that helps the world's largest brands and agencies maximize the value of their video advertising across YouTube and CTV. The company's platform reduces wasted impressions by identifying contextually relevant, brand-suitable inventory and maximizing cost-efficient outcomes. Pixability serves top media agencies including Dentsu, Interpublic Group, Omnicom, Publicis, and GroupM, as well as major brands like KIND, McDonald's, Salesforce, and Puma.
The Regional Director, Customer Success is the senior-most Customer Success leader in EMEA, responsible for client health, retention, and service quality across all campaigns in the region. This is a player-coach role combining strategic account management with team leadership. You will carry a portfolio of the region's most strategic accounts while leading the regional CS organization (Account Managers, Media Strategists, and Campaign Managers) and serving as the highest point of escalation for clients and internal stakeholders. You will operate as the CS counterpart to the SVP, Sales EMEA, driving retention and growth through performance, service, and relationship depth, and represent the region's CS perspective at Pixability's US headquarters.
Key responsibilities include: leading, developing, and growing the EMEA Customer Success organization with focus on team structure, capacity planning, and coaching culture; owning the regional renewal book end-to-end while managing a personal portfolio of strategic accounts; serving as the final escalation point for EMEA CS matters, personally engaging senior clients and driving root-cause fixes; owning client health tracking (scoring, sentiment, executive relationship mapping) and converting trends into action plans; partnering with the SVP, Sales EMEA on account coverage, pipeline alignment, and GTM planning; leading technical teams (traders, campaign managers) with credibility on optimization, pacing, and QA; speaking credibly across managed service, Self+, and self-service engagements; leveraging AI and automation to surface client health and renewal-risk signals; and representing EMEA client needs in product roadmap discussions with structured reporting to executive leadership.
REQUIREMENTS:
- 6+ years in digital media, ad tech, or agency roles, including 2+ years leading and developing teams
- Demonstrated experience as a senior escalation point for Tier 1 media clients across holding companies, independent agencies, and brands
- Deep YouTube expertise, including 1.5+ years hands-on-keyboard execution of campaigns in Google Ads and/or DV360
- Proven ability to lead technical teams, including programmatic traders, with fluency to review campaign performance in detail
- Experience partnering with Sales on retention, renewals, and expansion in a revenue-accountable capacity
- Strong data analysis and reporting skills, with ability to distill data into clear, actionable takeaways
- Based in the UK, with willingness to travel across EMEA and periodically to the US
PREFERRED:
- CTV and cross-platform video experience alongside YouTube
- Experience building or scaling a Customer Success function at distance from headquarters
