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Podium is an AI-driven platform that deploys AI Employees to local businesses in automotive, home services, and aesthetics to capture and convert leads 24/7. The company has scaled to $100M+ in AI Agent ARR and deployed 10,000+ AI employees across 60,000+ businesses.
As a Regional Customer Success Manager for the Automotive vertical, you will own the success and health of a portfolio of Podium's automotive customers. You will develop strategies to increase engagement, drive product adoption, and mitigate churn. Your responsibilities include:
• Serve as the primary post-sales point of contact for small business customers in your region
• Utilize deep product and industry knowledge to drive adoption and utilization of Podium's Interaction Management platform
• Help customers achieve maximum value and business objectives
• Identify upselling and cross-selling opportunities within existing accounts
• Proactively engage during renewal cycles to secure renewals and drive retention
• Conduct regular check-ins to assess satisfaction, identify improvement opportunities, and optimize customer usage
• Act as the primary escalation point for customer inquiries and issues
• Develop strong customer relationships and serve as a trusted advisor; relay customer feedback to product and engineering teams
You will be expected to travel 35–40% of the time.
REQUIREMENTS:
• 1+ years in a customer-facing role (Customer Success Manager, Account Manager, or Client Services Manager), preferably in software or SaaS
• Working knowledge of AI technologies (LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
• Strong communication and interpersonal skills; ability to build rapport and credibility with customers at all levels
• Excellent problem-solving and analytical abilities
• Technical aptitude; able to grasp complex software concepts quickly
• Empathetic, customer-centric mindset committed to driving customer success
• Results-driven focus on meeting and exceeding customer satisfaction and retention goals
• Collaborative team player able to work cross-functionally
PREFERRED:
• Growth-oriented approach to AI and recognition of how it reshapes work and business operations
• Experience with customer success platforms and tools
• Familiarity with CRM and customer support software
• Knowledge of online reputation management and customer feedback processes
