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Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists and 250+ therapists delivering over two million patient visits nationwide. The company is transforming mental health care by making high-quality psychiatry more accessible and sustainable for both patients and clinicians through a technology-powered, in-network platform.
As a Referral Patient Care Coordinator, you will serve as the first point of contact for patients referred to Talkiatry by partner organizations, while also managing outbound referrals when Talkiatry patients need services outside the company's scope of care. This patient-facing role blends administrative efficiency, sales acumen, and cross-organizational coordination.
Key responsibilities include:
Inbound Referral Management: Manage high-volume outbound calls to referred patients via phone, text, and email to explain next steps, highlight care value, and assist with scheduling. Use motivational interviewing techniques to address concerns and build urgency for psychiatric evaluations. Coordinate scheduling using internal tools, match patients with appropriate psychiatrists based on need, geography, and insurance, and troubleshoot scheduling barriers.
Outbound Referral Coordination: Manage the process for Talkiatry patients being referred to partner organizations for higher levels of care or specialized programs. Communicate directly with patients about referrals, coordinate with partner organizations to confirm receipt and track patient status through intake, keep referring providers updated on referral outcomes, and follow up to ensure patients don't fall through the cracks. Document all activity accurately in internal systems.
You will work one of two EST shifts: 8:00am–4:30pm or 10:30am–7:00pm.
Requirements:
- 1–3 years' experience in healthcare coordination, patient intake, call center operations, or referral management
- Experience coordinating care or referrals across multiple organizations or provider networks (preferred)
- Clear verbal and written communication skills
- Sales or customer retention experience strongly preferred (upselling, rebooking, high-volume conversion roles)
- Strong phone presence, empathy, and persuasive communication style
- Comfort with CRMs, EHRs (eClinicalWorks), and ticketing systems (Zendesk/ServiceNow)
- Ability to multitask and work efficiently in high-volume environments
- Organized, responsive, detail-oriented with strong follow-through
