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Salary: USD 48,000 - 50,000 / annual
Float Health is a Series A specialty pharma home infusion platform connecting nurses with patients for chronic condition treatments delivered at home rather than in hospitals. The company has facilitated over 100,000 patient visits with 1,100 nurses across nine states and is scaling operations to new geographies.
As a Recurring Care Specialist, you will be the operational backbone coordinating nursing care delivery by interfacing with specialty pharmacies, nurses, and patients throughout the patient care lifecycle. You'll use Float's proprietary technology and third-party platforms to schedule nursing visits, manage high-volume communication, and ensure seamless care coordination.
Key responsibilities include:
- Managing approximately 40 Zendesk support tickets per shift with accurate, timely resolution
- Answering up to 30 inbound calls per shift from pharmacies, patients, and nurses
- Scheduling and confirming 10–30 patient visits per shift with accuracy and empathy
- Communicating professionally via phone, email, and text to coordinate care and confirm scheduling details
- Collecting and uploading necessary documentation for scheduled visits
- Managing multiple competing priorities in a fast-paced environment without sacrificing attention to detail
- Collaborating cross-functionally with operations, product, and engineering teams to share feedback and streamline workflows
- Proactively identifying and communicating process improvement opportunities to enhance team efficiency and scalability
- Cultivating and maintaining effective working relationships with specialty pharmacy and nursing partners
You'll work one of two shifts: Wednesday–Sunday 10a–6p PST or Saturday–Wednesday 10a–6p PST (including weekends), 40 hours per week, fully remote within the US.
Float seeks individuals with a flexible, learner mindset who thrive in urgency, are team-oriented, and possess strong accountability and integrity. The role is ideal for someone who can manage high-volume, detail-oriented work while maintaining exceptional customer service in a dynamic startup environment.
Benefits include medical, dental, vision, 401k matching, unlimited PTO with minimum days, paid parental leave, home office setup, phone & internet stipend, annual learning stipend, HSA & FSA, and voluntary life/accident/hospital/critical illness insurance.
REQUIREMENTS:
- 1+ years of experience with medical scheduling
- Excellent critical thinking and problem-solving abilities
- Highly organized with strong time management and ability to manage competing priorities
- Exceptional customer service and communication skills; ability to explain complex or sensitive information clearly and empathetically
- Comfortable working both independently and as part of a team in a dynamic, evolving environment
- Tech-savvy and confident navigating multiple platforms simultaneously, with strong interest in learning new tools
- Mindset geared toward continuous improvement and operational efficiency
- Prior experience in healthcare or familiarity with medical terminology strongly preferred
