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Salary: USD 48,000 - 50,000 / annual
Float Health is a Series A healthtech platform connecting specialty nurses with patients for home infusion care, replacing unnecessary hospital visits with convenient, cost-effective home-based treatment. The company has facilitated over 100,000 patient visits across nine states and is scaling operations.
As a Recurring Care Specialist, you will be the operational backbone coordinating nursing care delivery. You'll interface daily with specialty pharmacies, nurses, and patients to schedule visits, manage communications, and maintain relationships throughout each patient's care lifecycle. Using Float's proprietary platform and third-party tools (including Zendesk), you'll handle high-volume operations: approximately 40 Zendesk tickets, up to 30 inbound calls, and scheduling 10–30 patient visits per shift.
Key responsibilities include:
- Scheduling nursing visits using Float's technology and third-party platforms
- Managing Zendesk tickets with accuracy and timely resolution
- Answering inbound calls from pharmacies, patients, and nurses
- Scheduling and confirming patient visits with accuracy and empathy
- Professional communication via phone, email, and text to coordinate care
- Collecting and uploading necessary documentation for scheduled visits
- Prioritizing multiple competing tasks in a fast-paced environment
- Collaborating cross-functionally with operations, product, and engineering teams to share insights and feedback
- Proactively identifying and communicating process improvements
- Cultivating relationships with specialty pharmacy and nursing partners
You'll work one of two shifts: Wednesday–Sunday 10a–6p PST or Saturday–Wednesday 10a–6p PST (including weekends), 40 hours per week, fully remote within the US.
Float seeks someone with a learner mindset who thrives in urgency, is team-oriented, and demonstrates strong accountability and integrity. The startup environment moves fast and constantly improves; you'll be encouraged to adapt and contribute to shaping future tools and automation.
REQUIREMENTS:
- 1+ years of experience with medical scheduling
- Excellent critical thinking and problem-solving abilities
- Highly organized with strong time management and ability to manage competing priorities
- Exceptional customer service and communication skills; ability to explain complex or sensitive information clearly and empathetically
- Comfortable working independently and as part of a team in a dynamic, evolving environment
- Tech-savvy and confident navigating multiple platforms simultaneously with strong interest in learning new tools
- Mindset geared toward continuous improvement and operational efficiency
- Prior experience in healthcare or familiarity with medical terminology strongly preferred
