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Salary: USD 48,000 - 50,000 / annual
Float Health is a Series A healthtech startup building the full-stack platform for specialty pharma home infusion. The company connects nurses with patients to deliver chronic condition treatments at home rather than in hospitals, improving outcomes for patients, nurses, pharmacies, hospitals, and payors. Float has facilitated over 100,000 patient visits with 1,100 nurses across nine states and is scaling operations nationally.
As a Recurring Care Specialist, you will be the operational backbone coordinating nursing care delivery. You'll interface daily with specialty pharmacies, nurses, and patients to schedule and manage recurring home infusion visits. Working with Float's proprietary technology platform and third-party tools like Zendesk, you'll handle high-volume operations: approximately 40 Zendesk tickets, up to 30 inbound calls, and 10–30 patient visit schedules per shift.
Key responsibilities include:
- Scheduling nursing visits using Float's platform and managing patient/nurse/pharmacy coordination
- Responding to and resolving ~40 Zendesk support tickets per shift with accuracy and empathy
- Answering up to 30 inbound calls from pharmacies, patients, and nurses
- Scheduling and confirming 10–30 patient visits per shift
- Collecting and uploading required documentation for scheduled visits
- Communicating via phone, email, and text to coordinate care details
- Managing competing priorities in a fast-paced environment without sacrificing attention to detail
- Collaborating cross-functionally with operations, product, and engineering teams to share feedback and improve workflows
- Proactively identifying and communicating process improvements to enhance team efficiency and scalability
- Building and maintaining strong working relationships with specialty pharmacy and nursing partners
You'll work one of two shifts: Wednesday–Sunday 10a–6p PST or Saturday–Wednesday 10a–6p PST (including weekends), 40 hours per week, fully remote within the US.
Float is a startup moving fast with a learner's mindset. Patients are sometimes discharged directly from hospitals to home visits on short notice, making your role critical to care delivery. You'll thrive in urgency, work collaboratively in a remote environment, and bring strong accountability and integrity to every interaction.
**Requirements:**
- 1+ years of experience with medical scheduling
- Excellent critical thinking and problem-solving abilities
- Highly organized with strong time management and ability to prioritize competing tasks
- Exceptional customer service and communication skills; ability to explain complex or sensitive information clearly and empathetically
- Comfortable working independently and as part of a team in a dynamic, evolving environment
- Tech-savvy and confident navigating multiple platforms simultaneously with strong interest in learning new tools
- Mindset geared toward continuous improvement and operational efficiency
- Prior experience in healthcare or familiarity with medical terminology strongly preferred
