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Salary: USD 48,000 - 50,000 / annual
Float Health is a Series A specialty pharma home infusion platform connecting nurses with patients for chronic condition treatments delivered at home rather than in hospitals. The company has facilitated over 100,000 patient visits with 1,100 nurses across nine states and is scaling operations.
As a Recurring Care Specialist, you will be the operational backbone coordinating nursing care delivery. You'll interface with specialty pharmacies, nurses, and patients throughout the entire lifecycle of recurring patient relationships. Your core responsibilities include managing high-volume communication and scheduling: responding to approximately 40 Zendesk tickets per shift, answering up to 30 inbound calls from pharmacies, patients, and nurses, and scheduling 10–30 patient visits per shift with accuracy and empathy.
You'll use Float's proprietary technology and third-party platforms to schedule visits, ensure all necessary documentation is collected and uploaded, and communicate professionally via phone, email, and text to coordinate care details. Beyond daily operations, you'll manage competing priorities in a fast-paced environment, collaborate cross-functionally with operations, product, and engineering teams to share feedback and unify workflows, and proactively identify process improvements that enhance team efficiency and scalability.
The role demands flexibility, a learner's mindset, and comfort with urgency—patients are sometimes discharged directly from hospitals to home visits on short notice. You'll cultivate effective working relationships with specialty pharmacy and nursing partners while maintaining high customer service standards. Strong organizational skills, attention to detail, and a solutions-oriented mindset are essential.
This is a fully remote position within the US, working 40 hours per week on one of two shifts: Wednesday–Sunday 10a–6p PST or Saturday–Wednesday 10a–6p PST (including weekends).
**Requirements:**
- 1+ years of experience with medical scheduling
- Excellent critical thinking and problem-solving abilities
- Highly organized with strong time management and ability to prioritize competing tasks
- Exceptional customer service and communication skills; ability to explain complex or sensitive information clearly and empathetically
- Comfortable working independently and as part of a team in a dynamic, evolving environment
- Tech-savvy and confident navigating multiple platforms simultaneously with strong interest in learning new tools
- Mindset geared toward continuous improvement and operational efficiency
- Prior experience in healthcare or familiarity with medical terminology strongly preferred
