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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company builds AI and automation technology to streamline claims processing and bring efficiency to a historically manual industry.
This is a strategic, client-facing QA Analyst role focused on proactive issue identification and root cause analysis. Unlike traditional QA roles that audit individual files, this position emphasizes hypothesis-driven investigations, strategic account partnerships, and systemic operational improvements.
Key Responsibilities:
- Conduct hypothesis-driven target audits across accounts, lines of business, and exposures to identify problems before clients discover them
- Develop and test hypotheses about potential quality issues, then execute detailed audits to validate findings
- Perform deep-dive, exposure-specific, LOB-specific, and client-specific reviews requiring seasoned claims judgment
- Partner with account management teams on client calls, serving as a trusted quality advisor and discussing client expectations
- Lead root cause investigations with leadership teams, presenting findings with clear recommendations and actionable plans
- Follow through on action plan execution and escalate when teams fail to implement required actions
- Collaborate with the QA team on escalated issues and with leadership to drive systemic improvements
What Makes This Unique:
You will have autonomy to identify what to investigate, design your approach, and drive change at both account and organizational levels. Your work directly protects revenue and strengthens client relationships. This role combines investigative work with strategic thinking and client-facing influence.
Requirements:
- 3–5+ years of claims adjusting experience across multiple lines of business
- Strong understanding of exposures, coverage, and regulatory requirements
- Previous quality assurance, audit, or quality review experience
- Demonstrated ability to identify patterns, trends, and root causes in complex data
- Excellent written and verbal communication skills; comfortable presenting findings to leadership
- Ability to see both details and big picture; strong hypothesis development and problem-solving skills
Preferred Qualifications:
- Experience working across multiple client accounts or business units
- Track record of identifying and resolving systemic operational issues
- Client-facing or account management experience
- Experience with data analysis tools and dashboards
- Familiarity with AI/LLM tools in claims or quality processes
Key Competencies:
- Investigative mindset with natural curiosity about root causes
- Strategic thinking and hypothesis development
- Self-directed and comfortable with ambiguity
- Ability to challenge leaders constructively with data-backed recommendations
- Detail-oriented while maintaining big-picture perspective
- Strong relationship management and trust-building skills
- Proactive in surfacing issues before escalation
